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Owl Cleaners
- Dry Cleaning
- Warrendale, PA
About this business
Location details
165 Northgate Drive, Warrendale, PA, 15086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I am disappointed to see that Owl employees are not wearing masks in order to be sensitive to the large portion of your older clientele that is fearful ( and susceptible) to the virus . While I can understand if you do not choose to require your customers to wear masks , I‘m sure you do not want to lose the business of those who still resist masks . But I’m sure you realize that many of your long time customers are well beyond 65 and very cautious about exposure to COVID 19 . We’re hesitant to enter a retail store or outlet... read more
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
I have been a client for years. I received an email that 25% would be taken off any shirt laundry order dropped off between 5/20 and 5/23. My wife picked up the order today and the clerk refused to take off the 25%. They hassled her because “a coupon had not been submitted when the order was dropped off.” I still have the email stating any shirt laundry between those dates would be discounted, and I dropped it off during the relevant dates. I also do not appreciate the clerk hassling my wife even when I forwarded her the ema... read more
Business response:
We can’t stand the fact that we let you down, Brian. We’ll be reaching out to you in the hopes we can make it up to you.
They sent me an email reminder. Then responded to my calls in a timely fashion due to the limited schedule of COVID-19 Quarantine.. I was able to pre pay and pick it up. My go to dry cleaners! Rt 8 Owl Cleaners.
Lost my shirt... everyone makes mistake but these guys had no remorse, admission of guilt or attempt of an apology. In fact told me that i must have given it to another dry cleaners.
Business response:
Hi Mr. Khalid, This is the first that I've heard of it. I checked and it turns out that you were dealing with your delivery representative. He never closed the loop on this for you and he has actually moved on to another company. Feel free to reach out to Linda, 724-933-1671, or email office@owlcleaners.com so a resolution can be made. Sorry for all the trouble.
Received shirt back still stained and was still charged only to through shirt away. Won't be using owl cleaners in future
Business response:
Joe, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Shirts come back creased in the wrong places - my rewards never get applied- the sorts wrinkle terribly as soon as they are put on
Business response:
Oh no! We clearly have not given you the experience you deserve, Norma. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I brought two curtain panels in to your store and they shrunk by at least 6 inches.
Business response:
We can’t stand the fact that we let you down, Catherine. We’ll be reaching out to you in the hopes we can make it up to you.
Removed a stain from one of my ties very well. Dry cleaning is done well and quickly, within a few days.
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
A pair of my pants were shrunk. The others are fine and are the exact same sizes. Has never happened before.
Frequently asked questions about Owl Cleaners
How is Owl Cleaners rated?
Owl Cleaners has a 4.7 star rating with 2,587 reviews.
When is Owl Cleaners open?
Owl Cleaners is open now. It will close at 6:00 p.m.