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Nu-Yale Cleaners
- Dry Cleaning
- Louisville, KY
About this business
Location details
2515 Grinstead Dr, Louisville, KY, 40206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
1. The level of starch used on the shirts was incorrect versus what was indicated on the bag. 2. I was charged extra for having pleats on my pants. This is different than from any other dry cleaning service I've had before should be disclosed prior to service.
Business response:
Hi Clint, We apologize on the level of starch used. We will look into why this happened. It's possible they the detail was overlooked at mark in. Also, the extra charge for pleated pants is fairly common across the country in our industry. You have to do some extra pressing touch up with pleated pants vs. flat front to get them to look good. This requires more time (labor). Thanks. Nu-Yale Cleaners
Quality was good, but was over priced and do not think extras such as plastic piece used to stick sleeves together and cardboard disc on to button of shirts are necessary. They create excess waste for the environment, cost money for the material, and take time (money) to put on. Finally, I'd suggest using garment bags that your cleaned and pressed shirts can be put back in rather than using multiple plastic bags to also cut down on waste.
Business response:
Hi Mark, Thanks for the feedback. We've tried doing away with certain packaging items like the shirt clips and customers complained wanting them. Things like this we can't make everyone happy so we have to go with the majority. The reusable garment bags are a good idea but we have an automatic bagger and conveyor in our plant those will not work on. Items would also have to be manually assembled and bagged like the old days before tech. and automation thus increasing labor cost (and price) and decreasing order accuracy.... read more
Received an older linen shirt, opened to wear, multiple seams pulled apart. Thought I should have been informed. I asked the very nice counter girl if any remuneration was possible. She called later and said her manager offered $15, I thought 20-25 was more inline. I feel the manager should have contacted me to resolve the matter. I've been a content customer for many years. Thanks for the opportunity to vent
Every time I bring in my pants, they become double or triple creased. Please use some care when aligning pants for pressing. They already have a crease- it seems as if the pressers carelessly throw the pant legs on the machine and never look at the work they do. Usually I bring in my pants for re-do, but sometimes I'm just so frustrated that I redo them myself or wear them and tell people that Nu-Yale messed them up...again.
Business response:
Hi Bethany, We apologize and understand your frustrations. Nobody likes double creased pants. For your frustrations/troubles, I applied $20 credit to your account. We've had some turnover with our best pressers this past year and it can take upwards 6 months to get presser up to speed and skill. We are working with them and bringing feedback like yours to their attention when we receive it for continuous improvement. We appreciate your patience with us. ~Brandon M. Nu-Yale Cleaners
This order had 4 shirts that were to be laundered. They dry cleaned them without our authorization. The total was almost $62! When contacted, the driver explained that if the tag says "or dry clean", they automatically dry clean it! And they charge $2 per shirt extra for linen. They didn't offer any reimbursement for the unauthorized charges. Will not use again, and I would not recommend!
the pickup a& drop off are perfect. However, this week i had 2 shirts lcame back, one was ok the other was the worst i have ever seen anywhere. i will be away tomorrow but if possible ask the delervy person to see me.
Found out that linen shirts get dry cleaned automatically at a $4 per shirt up-charge and additional $1+ for being linen. My last order averaged $7 per shirt to launder. I will not be using Nu-Yale anymore!
When I signed up I ask for heavy starch. It was not. The collars are limp. It seemed the cleaning did not work on the those areas that get the most dirt such as the cuffs and collars. I thought about sending them back in fact.
Hello, My laundry was tracked down and I now have it in my possession! I paid $40 and then $13.77.
Frequently asked questions about Nu-Yale Cleaners
How is Nu-Yale Cleaners rated?
Nu-Yale Cleaners has a 4.4 star rating with 1,490 reviews.
When is Nu-Yale Cleaners open?
Nu-Yale Cleaners is closed now. It will open on Monday at 11:00 a.m.