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Nu-Yale Cleaners
- Dry Cleaning
- Louisville, KY
About this business
Location details
2515 Grinstead Dr, Louisville, KY, 40206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Unfortunately my new blouse was lost but I am sure Nu Yale will quickly reimburse me for the loss. And that will make me a happier customer!
Worst experience I have ever had with a dry cleaner. I dropped off a blouse and asked them to follow the specific instructions inside the garment. The garment was completely ruined and NuYale would not take any responsibility for it and they are very rude on top of it. They blamed it on the manufacturer and told me to take it back to the store. The store said they had not had any of these blouses returned.
It was expensive! I had no idea sweaters were so much. I will hand wash next time.
No one picked up my clothes. They’re still waiting in the basement.
My concern is security. I left the bag for pickup in a chair on our front porch behind a hedge. Once gone I prayed it hadn't been stolen. When delivered, it was hung on the front door in full view of the street. Didn't even bother to ring the door bell. I'll probably return the bag unless we can arrange pickup and then we can go to your location and forego delivery...
Business response:
Hi Mike, Thanks for letting us know your concerns. We hear this concern from time to time because of what happens with packages, but this hardly ever is an issue with our routes or any dry cleaners home delivery routes across the country. Thieves don't see any value nor want someone elses used clothes. It is also not customarily for our drivers to ring the doorbell on delivery. You should get an email on delivery. We can make arrangement to leave your order at a different location besides the front door if you wish.We ... read more
Laundry was late, a date after what receipt said, causing me to waste gas making an extra trip.
It has been several weeks and still has not been found 2 items that Tracy Pease ( store manager) told me that still are looking for, please, try harder to find them or you need to do something to compensate my lost.
Clothes smelled burnt upon return. Was charged to have hole patched in slacks, but it was not patched.
Customer service and the staff at desk are wonderful but for the third time, my clothes still had the stain I paid to stain treat without any explanations.
Frequently asked questions about Nu-Yale Cleaners
How is Nu-Yale Cleaners rated?
Nu-Yale Cleaners has a 4.4 star rating with 1,490 reviews.
When is Nu-Yale Cleaners open?
Nu-Yale Cleaners is closed now. It will open tomorrow at 10:00 a.m.