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Nu-Yale Cleaners
- Dry Cleaning
- Louisville, KY
About this business
Location details
2515 Grinstead Dr, Louisville, KY, 40206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was disappointed that my rug came back with bug faded places that were nit there when I sent it to you. It was not stained or anything. Just sent it to be cleaned because I’ve had it 11 years.
Business response:
We clearly dropped the ball, Sharon. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
I left a pair of slacks to be altered at Jeffersonville, Indiana. They ruined the slacks. I would like to be reimbursed for the slacks.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Didn’t pick up clothes on Friday or Tuesday. Had to call and they came and got them on Wednesday
Have a new driver seems very nice however all my laundry came back not folded as always and specified but on hangers. Hopefully on Tuesday the driver can pick up all these unwanted hangers. I was unable to call Friday as the office closed. I will be calling Monday morning to resolve this mix up.. Hopefully the new driver will understand I wish my laundry folded as usual.
Called to confirm that my item could be cleaned and the CSR told me it wouldn’t be a problem. I dropped it off and and over a week later I got a text saying it was ready for pickup. I picked it up to find it had not been cleaned and that decision was made at the cleaning facility. But it took over a week to make this decision. Not pleased with the service.
Have always been pleased. This time was a swing and miss. Got the email that my garment was ready. Waited a day or so to go and the could not find it. Cashiers were very polite and nice, but wasted trip. They called later that day when it was found, but felt I should have received a courtesy credit of some kind. I had asked for heavy starch and received light. It is what it is.
Business response:
Hi Debbie, We apologize for the inconvenience. Our system shows it was scanned to the store on 8/23. It's possible a new person was working and had trouble finding it in the store. It looks like the starch level on your account was set to light still. We switched it to heavy.
We usually have a great experience with Nu-Yale! But our order keeps getting mixed up between the two of us (when one of us brings it in, the clothes for some reason go under the other's name--we're married but have separate accounts). This is usually not a problem until this week when you couldn't find our order and still 3 out of 6 items are somehow unaccounted for and can't be found. When we try to talk through the issue with the person at the Highlands location, she doesn't really seem to be interested and/or able to sol... read more
Very spotty quality. And I use couture at 8 bucks per shirt. Some shirts come back perfect; others are awful, particularly the collars and cuffs. Why there isn’t quality control I will never know. But it’s incredibly frustrating.
The store in Madison Indiana has lost 2 of my orders for a total of 7 pieces of clothing and have not offered to do anything about it.
Frequently asked questions about Nu-Yale Cleaners
How is Nu-Yale Cleaners rated?
Nu-Yale Cleaners has a 4.4 star rating with 1,490 reviews.
When is Nu-Yale Cleaners open?
Nu-Yale Cleaners is closed now. It will open tomorrow at 10:00 a.m.