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Nu-Yale Cleaners
- Dry Cleaning
- Louisville, KY
About this business
Location details
2515 Grinstead Dr, Louisville, KY, 40206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Shirts are Awesome. Job well done! Thank you
Shirts look Awesome. Job well done Thank you
First time using the pick up service for my large, hard to handle shag rug. Clerk at my New Albany store suggested I try it and a couple of weeks or so later it was delivered right back home. I really appreciate how this this process was - the delivery guys managed my bulky heavy rug -no problem. They were very fast and friendly. I have to say it all worked out great!
Business response:
A 5-star rating is one of the highest honors a dry cleaner like Nu-Yale Cleaners can receive. You make it all worth it. Thanks for your review!
Too many pills left on my sweater.
Business response:
Lisa, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Service was prompt and courteous. But the first time I wore one if the "freshly cleaned" sport coats, it smelled like old sweat as soon as it got warm, and I had just had a bath.
Business response:
We clearly dropped the ball, Charlie. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
Order not returned on day promised. I stop by twice and order wasn’t ready. I finally called a week later and was told order was put under wrong name. I also was told I counted incorrectly. That wasn’t true. Horrible customer service. I’ll do business elsewhere.
Business response:
We can’t stand the fact that we let you down, Richard. We’ll be reaching out to you in the hopes we can make it up to you.
I was told the cost would be $30 per bag of laundry and the bill was over $70. What gives??
Business response:
Hi Jane, we apologize for the confusion. Our "Click n' Wash" bag service is a wash/dry/fold service. Any items that can't be safely washed/dry/fold is removed and put through our normal cleaning process. We actually detailed in your wash/dry/fold items on a per pd thus saving you $10 here too. Our driver will get with you to better explain the service. Thanks.
Very expensive. 6 items for $95
Business response:
We are so sorry, Kristy. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
I went to the Springhurst location and had a horrible experience. They gave me a wrong shirt and lost mine. I returned the wrong one and they would going to look for mine. I went back a couple months later after hearing nothing to be told by the manager she didn’t remember me and I probably was in the wrong cleaners. She was not only not helpful but insulting. I will NEVER go back!
Business response:
Hi Ann, It looks like you haven't had an order with us since 10/5/18. Since it was over a year ago its likely occurred at another cleaner that is very close to our Springhurst store. Thank You.
Frequently asked questions about Nu-Yale Cleaners
How is Nu-Yale Cleaners rated?
Nu-Yale Cleaners has a 4.4 star rating with 1,492 reviews.
When is Nu-Yale Cleaners open?
Nu-Yale Cleaners is closed now. It will open at 11:00 a.m.