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Nu Yale Cleaners
- Dry Cleaning
- Jeffersonville, IN
About this business
Location details
6300 East Highway 62, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a formal dress cleaned at the Hurstbourne location. The sequins on the dress were discolored following the cleaning. I spoke with a representative which stated that the discoloration was due to the manufacturer. There was no problem with dress prior to the cleaning. I was not informed when I dropped the dress off that there could be a potential problem following the cleaning. I do not feel the management tried to make any resolution to the issue. I only received a letter regarding formal cleaning techniques.
Business response:
Hi Monica, we discussed this issue and sent you information explaining manufacturer responsibility here. We follow cleaning care labels and use a dry cleaning process that is gentler than any cleaners in Kentuckiana. Please contact the manufacturer and explain to them their product did not uphold qualities of colorfastness after cleaning. Per "Fair Claims Guide for Consumer Textile Products" by American National Standards Institute section 6.1.12 Trims and Decoration The Federal Trade Commission has ruled that items a... read more
Brought in two pieces for cleaning that both included wine spots, which I pointed out. Spot is gone from my white t-shirt but not the turquoise pants. No mention was made that you were unable to remove the stain from the pants so I assume it was overlooked. This was the first time using your cleaners, and we are brand new to Louisville. I find the pricing very high but would come back if the workmanship was worth it. I do plan to bring the pants back to see what can be done.
Communication is lacking. Bills aren't itemized in a way a customer can understand. Everything is just called "item" and has different prices without explanation that don't seem to match the price chart. Billing failed to bill me one month so billed for 2 months without warning.
I will preface this with the fact that Stephanie from the Prospect location was awesome. She did the best she could. From the beginning, I had issues. -The first bag I got for delivery looked like it had been run over by a truck. -I had 3 regular cotton shirts that were labeled "Tux shirts and were "Glacier" cleaned at over $6.00 each. -I dropped one of those shirts off to be redone (as a laundered shirt) b/c it was like cardboard. I got charged again. -I called and sent several emails to Robin Arbuckle and still haven't ... read more
I only use Nu-Yale for sheets. Since the pressing of clothing became so poor at Nu-Yale, I no longer use them for clothing of any kind. Apparently Nu-Yale no longer has any sort of on site management or quality control.
According to 2 clerks at the Bardstown rd store, you can't get your jeans starched without them breaking the buttons. What? I'll take my business elsewhere.
Great customer care but prices are outrageous
You charged me over $8.00 for a shirt. Please correct. Thanks.
Poor results. Very poor press job on shirts and suits. Overcharged and not consistently charged. My number is 816 898 8980.
Frequently asked questions about Nu Yale Cleaners
How is Nu Yale Cleaners rated?
Nu Yale Cleaners has a 4.4 star rating with 2,453 reviews.
When is Nu Yale Cleaners open?
Nu Yale Cleaners is open now. It will close at 7:00 p.m.