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Master Rollup
- Dry Cleaning
- Ventura, CA
About this business
Location details
1746 S Victoria Ave Suite A, Ventura, CA, 93003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Pick up my jeans and they were still stained and dirty
Business response:
Brandon-Thanks for the review but you brought jeans in March 2017. It has been more than a year however please bring the jeans back and see if I can do for you. Scott
I specifically requested that you remove a stain on my sleeve, and the stain was still there when I picked it up.
Business response:
John-I am extremely sorry for stains not removed from the sleeve. Please bring the jacket back and will do over for the stain. I will enter cash credit for the whole amount for future. Hope this is okay? Scott Shah
It was good the Employees they were very nice I like it I will go back to get in there and thank you for cleaning my clothes the came out so good thank you very much
There was this iron mark on the back side of my coat,which wasn’t there at its first place.Disappointed.Also,i had to wait for 30 minutes ro ger my clothes back,as the clerk was on lunch
I dropped off 8 items to be cleaned: some dresses, a pair of pants, top and throw. I had to come 3 separate times to pick up these orders and my total for these 8 items totaled $102.68! Outrageous prices! That computes to $12.85 per item. I will not return!
Business response:
Sheryl-I am extremely sorry that you had to go three times to pickup. Usually house hold items are promised few days from regular cleaning but still not acceptable. I am going to put $20 cash credit for inconvenience. Also as far as the cost of cleaning, you can start using our web coupons and we send out coupons regularly. This will make your cost cleaning acceptable. Scott Shah, GM
Store staff were unfriendly and unhelpful. Wedding dress was not done on time. Dress was hung not as directed causing it to completely break during the wedding.
Business response:
Sorry to hear about this. Please let me know your information and I will look into this and will get back to you as soon as possible.
dreadful
When I dropped off my husband's shirt for laundry and press I was told it would be ready by the following day at 5pm. We were leaving for a wedding that weekend, so if it wasn't going to be ready by the next day, I would look for somewhere else to take it. I was told it would be ready the next day at 5pm. When I arrived to pick up the shirt, first I had to wait for someone to even notice I was standing there, which was several minutes. The gentleman told me he would send someone out. The girl who came out to help me acted as... read more
Business response:
Cynthia, I want to apologize with your experience with us. I have spoken with both CSRs about this. Shirt was put in with regular day instead of next day. The person you saw at the time of pickup the shirt was a delivery-driver and was waiting for CSR from her bathroom break. Still no excuse, we need to train our CSR. I have put a cash credit for the amount you paid for the shirt. Please also let me know how much you paid for the new shirt? Please bring the receipt I can either put a cash credit or cash for your purchase... read more
The pants I took in to be tapered and hemmed were horrible. They weren't tapered and the hem job was wrong. Too short now. Haven't had time to go in but a refund and paying for a new pair a pants should be done!!!
Frequently asked questions about Master Rollup
How is Master Rollup rated?
Master Rollup has a 4.6 star rating with 1,287 reviews.
When is Master Rollup open?
Master Rollup is open now. It will close at 6:00 p.m.