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Master Rollup
- Dry Cleaning
- Ventura, CA
About this business
Location details
1746 S Victoria Ave Suite A, Ventura, CA, 93003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have been very please with your staff at the Carpinteria Store. The young lady and her brother always go out of their way to make sure that my order is corrected. Also, they try to give me a discount if they can . I think that is very nice of them. They are very polite and are happy to see me come in and that is not just to me. The quality and service at your Carpinteria Store has been very good I only had a double of problem, which were taken care of. Thank You for being in Carpinteria. I have not been receiving ... read more
Everyone at the Casitas Pass location is professional and courteous. They are friendly and organized. Bertha is wonderful.
Best Cleaners in Carpinteria, Hands Down! Four Seasons Cleaners treats us (and our clothes) like royalty,,,they always go the extra mile to ensure our satisfaction: they pick-up, they deliver and they have never let us down...simply put, they are hard to beat in any regard. Whether I need my suits dry-cleaned, my clothes laundered, my wife's specialty fabric items cleaned or our company staff uniforms pressed, they do impeccable work...I Wholly Recommend Four Seasons Cleaners!!
I brought a grenadine silk tie with a balsamic vinegar stain to your business, treated with cornstarch as an immediate step. I asked if you could handle high-end ties and was told it was no problem. However, your staff informed me the tie was put through a standard cleaning process, which permanently set the stain. I have recordings of conversations where I explained the issue and received unprofessional responses, including being hung up on. Due to the improper cleaning, the tie is ruined. The business also snagged my tie, ... read more
Took an item to their upper State Street location (State Street Cleaners - Santa Barbara) to have a zipper put in. I have used their services before and their alterations are great. This time I was taken aback by the extremely inflated cost, especially since calling two other reputable cleaners, after the fact, and found I was over charged. It took two days' time with management to only be given 10% off. I wont be bringing them anymore business.
Business response:
We apologize for the inconvenience you experienced.
I have been going to 4 Seasons cleaners for 20 years. I’ve had several items altered and hundreds of dry cleaning. Most recently I needed the straps in my dog’s coat to be moved. I removed the straps myself and re-pinned them where they needed to be. I picked up the coat today and the straps were sewn in the exact place I removed them from! The receptionist, who has never been friendly, nor courteous, refused to discuss or believe she or the seamstress made a mistake. I will never go back! I caution anyone from trusting thi... read more
Business response:
Your feedback is invaluable to us. We aim to address all feedback. Please excuse any inconvenience caused. I have spoken to Mara and Martha.
The hemming of my pants was nice, I was disappointed that my pants were not ironed as well. I didn’t think I would have to ask for that part and would have paid for an extra charge.
Business response:
We apologize for any inconvenience caused, Thomas. We appreciate your feedback. The issue of not ironing the pants in this case was Rush Service as we can’t take this for pressing at our plant. Please feel free to reach out to us at (805) 658-0286 Ext 105. Thank you.
Customer service was rude
Business response:
We apologize for any inconvenience caused. Our team strives to provide excellent customer service, and we regret that you had a negative experience. We appreciate your feedback and will address the issue to ensure it doesn't happen again. If you have any further concerns.
I had Four Seasons clean a new wedding dress for my son's wedding. Decided to take it back for a cleaning after the wedding, there may have been a very small spot, but it wasn't a big deal. I thought about handwashing it, but got a coupon from Four Seasons so I decided to have them clean it instead. I dropped off the dress and went to pick it up a couple weeks later. The gal pulled out the dress and I saw all the bleach splotches I think there were about 4 of them, I WAS SHOCKED...I did not bring the dress in that way!... read more
Business response:
We apologize for the negative experience you had with our cleaning service. We understand your frustration with the bleach splotches on your dress. However, we assure you that our team did not clean the dress with bleach. We marked the spots as stains before sending it out for cleaning. We apologize if there was any miscommunication regarding this. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Frequently asked questions about Master Rollup
How is Master Rollup rated?
Master Rollup has a 4.6 star rating with 1,287 reviews.
When is Master Rollup open?
Master Rollup is open now. It will close at 6:00 p.m.