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Master Rollup
- Dry Cleaning
- Ventura, CA
About this business
Location details
1746 S Victoria Ave Suite A, Ventura, CA, 93003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The worse experience I have ever had The worse service Even the cleaning not so good but what really upset it’s the service. I never come back there
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Business response:
We can’t understand what you were trying to tell us? Please let us know if we have not done something.
Employer is not compliant with current Mask regulations to protect employees and public. A shame really. The employer should be providing light weight masks and ensure that employees wear them at ALL times indoors and have breaks to get outside regularly to get fresh air without a mask. See link for regulations. https://www.cdph.ca.gov/Programs/CID/DCDC/CDPH%20Document%20Library/COVID-19/Guidance-for-Face-Coverings_06-18-2020.pdf
Business response:
Thanks for your comment. We had a meeting and have reminded all the employees to follow strictly. Like you say it's good for them as well the public. Thank you for sending this to us.
Some miscommunication with alterations I called before, and they told me they are doing alterations , despite the current t health situation . When I get to the store , they tell me they are not doing altercations
Business response:
Thank you for providing your feedback and letting us know about this issue, Rosie. Due to current situation our Alteration person does not do fitting however we can do alteration if know the length etc. Hope to see you.
I was told one price only reason I agreed to get my dry cleaning done there. Then the day I come pick it up it’s over thirty dollars more than I agreed upon. Then lady behind the counter then began to say the price she told me was only for alliterations but why didn’t she say that and tell me the full price I would’ve went somewhere else if i knew it’d be 101 dollars. I will never go there again that lady is screwing people over.
One shirt still had a stain on it and the other shirt was wrinkled in a spot. I paid good money for a good job and got poor quality.
Business response:
Joel, I did contact you. Please let me know.
Very disappointed with the alteration work . $15 seemed to pricey to pay for reinforcement of button holes /also to see on 5 buttons . (Hood of my raincoat )
Business response:
Four Seasons Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Far too many misunderstandings and poor communication
Business response:
Thank you for providing your feedback and letting us know about the issues, Anthony. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I did try to contact you and have left messages. Please let me know how to get in touch with you so I can resolve the issues.
I left a blanket to be dry cleaned two weeks ago. Went to pick it up and found it had been sitting there for two weeks with nothing done to it. Wasted my time! Will not be back!
Business response:
Four Seasons Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Frequently asked questions about Master Rollup
How is Master Rollup rated?
Master Rollup has a 4.6 star rating with 1,287 reviews.
When is Master Rollup open?
Master Rollup is open now. It will close at 6:00 p.m.