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Master Rollup
- Dry Cleaning
- Ventura, CA
About this business
Location details
1746 S Victoria Ave Suite A, Ventura, CA, 93003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought my suit in for dry cleaning a week before a wedding. I was told it would be ready in a few days. The suit was not ready in the estimated time and instead took three weeks.
Business response:
Good Morning Mr. Robles. This was our mistake and my sincere apologies. I will refund you cleaning charges and put $15 credit fir future. Once again we are extremely sorry.
Totally removed food stains from an expensive set of cream-colored slacks.
Business response:
Four Seasons Cleaners strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Nancy!
Horrible!! I was bullied and threatened by the employee and she refused to let me talked to the owner.
Business response:
Ms. Winter. When blaming someone else just remember you hung the phone on me while I was still talking and trying to help you
It was a very bad experience and I will never go there again. I brought five pieces of clothes to dry cleaning, one of which is a Giorgio Armani suit vest that has been ironed and scorched. The merchant says it is not broken, but it should be like this. I also have a piece of the same dress bought by a friend. As soon as I compare the two, I find that my clothes look like old clothes. We're still negotiating. There are many places on the clothes scorched black phenomenon, very sad.
Business response:
I am sorry that you feel that your vest is ruined. I am going to check first thing Monday morning and if it is done by us will stand by. Also i will have vest checked by third party if we did any mistake? Thanks.
I dropped off a suit to be cleaned for a wedding. When I come to pick it up, the pants aren't ready and they didn't seem to care. The lady told me I was wrong about the date they told me they would be ready and that I was lying about when I said I dropped it off. I still had to pay full price after having to buy a new pair of pants for the wedding. I will find a different cleaner. I understand things happened but I didn't appreciate the gaslighting.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mr. Neal. I spoke with you today and have $25 credit to your account. Once again my sincere apologies. Four Seasons Cleaners
Two different times I’ve brought sweaters with hoodies in and they are returned to me without the cord. This completely affects the look of the sweater. Both sweaters are very expensive.. where do these birds go… just put in the trash??? I’ve used this cleaners for years …. Very irritating.
Horrible. $50 to wash a $60 blanket and attitude to boot. Not going back AND will not recommend
Business response:
Thank you for providing your feedback and letting us know about this issue, Debby. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Cheers, Four Seasons Cleaners
They faded my Levi’s and shrunk them, all while not even taking the stains out. Also it Took a whole week for my small order to be ready. Overall it was a horrible over priced low quality place, and I wouldn’t recommend coming here.
Poorly handled- waited 3 days -After - it was to be ready. Miss “O” at the counter was very much a Pro’s Pro & investagted the problem & explanation was helpful & proper.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ron And Terry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Cheers, Four Seasons Cleaners
Frequently asked questions about Master Rollup
How is Master Rollup rated?
Master Rollup has a 4.6 star rating with 1,287 reviews.
When is Master Rollup open?
Master Rollup is open now. It will close at 6:00 p.m.