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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Starch not applied at all (Medium) for my order. Working with customer service to redo the order.
No stars. Terrible, terrible experience. The specialty costume was badly damaged. Kona is attempting to fix it but it is one of a kind and damaged by someone who didn't know what they were doing. I was told it was hand cleaned when in picked it up. Bull!! Later I was told it should have been turned inside out. Either way.... Badly damaged a hand made costume that is nearly impossible to replace. Unbelievable. I almost fainted when I picked it up. I am working with Kona to replace some of the damaged AB Swarovski cry... read more
My experience with Kona came as a big surprise considering their good rating on Yelp. My first experience was really great, my clothes were cleaned really well, in a timely manner, staff was nice, and they even texted me to tell me my items were ready. However, my second visit was a different story. While, the staff was still pleasant and drop off was easy, I now have two less shirts than I started with. Below outlines what happened. Shirt #1: I brought in a shirt to get altered because there was a tear in the sleeve. ... read more
Last week Kona delivered my comfoter to the Anaheim store instead of my house. This week they lost a shirt! Very disappointed in the service.
WE DID NOT GET YOUR SCHEDULED PICK UP YESTERDAY 9/29/15
My experience has been good overall, however, since you asked about my recent delivery, my shirt came back with a black mark on the collar that wasn't there when I sent it in for cleaning. Eventually I was able to get it out myself.
It took a couple of trips to get coordinated on the pick up and delivery which was ok. However, got one shrunken dress shirt and a pair of pants ripped. Not good. I am not sure if the quality work is there. I would also like to receive an email invoice that relates to the charge on my credit card if possible. I hope someone is listening.
I hope this does not get to a public review; my intention is not to damage your reputation. I have always been treated exceptional nice by your employees and your services have been excellent; no issues. My last visit was met with an employee that had a shockingly poor work ethic. Had he been an employee in my business, I probably would fire him. He certainly wouldn't be working for me long. I knew I was late when I decided at the last minute to try to drop some clothes off at your Huntington Beach cleaners. Had you ... read more
I just arrived home and looked at your work and my green sweater and it looks like there is a dried milk stain on it.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,207 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.