Kona Cleaners

Linda M. 

on ReviewMyDryCleaner

11 years ago

This is my fourth visit to Kona and with each visit I was satisfied with the cleaning. My clothes were cleaned and (not ruined.) I am a new customer at Kona and still hold my breathe because of my prior bad experiences elsewhere. With my last visit, an expensive pair of wool pants ruined (elsewhere) with permanent steamed-in wrinkles were given to Kona to be cleaned. My expectation were low each time I had them cleaned until Kona worked their magic. Yes, my slacks looked brand new as the day I brought them home from Nords... read more

Kelli 

on ReviewMyDryCleaner

11 years ago

It seems every time I send a load, something is missing when it is returned and I have more bags with other peoples names than I can name. The driver is very nice though. 

Joyce H. 

on ReviewMyDryCleaner

11 years ago

The two stars are for the nice job your company does of washing and folding my clothes. However, your customer service is seriously lacking at this location. Mona is rude, uncaring, and does not communicate or greet customers. She also does not help or assist the customer. It should be noted that Mona also often has a small baby in her arms while at work. I am disabled. The handicap parking space at the Taft Avenue location is often blocked by your company van. A regular parking spot does not provide the space I need. ... read more

Toby G. 

on ReviewMyDryCleaner

11 years ago

I would give more stars, as the customer service is great, but I have repeatedly asked to lose all the excessive plastic packaging to no avail. I was told last year, that we would have the option to use reusable garment bags, rather than disposable plastic packaging, but that option has not materialized. I will soon start to look for another cleaner that will at least provide the option to dramatically reduce the wasteful packaging. 

Dave T. 

on ReviewMyDryCleaner

11 years ago

I took my cushion cover in to get the zipper fixed I told the cost would be $23 which was cool.. When I picked it up they charged me another $24 to clean it which I did not request I didn't want to hassle the girl so I just paid it but $47 later for a zipper fix really?? 

Ingrid 

on ReviewMyDryCleaner

11 years ago

This was the first time I used this cleaners. I was told that the dress I dropped off was going to be ready on Friday. When I went to pick up the dress I was told that it wasn't ready. I had traveled especially to this location to pick this up since it is next to my work but I was off that day. The following day when I picked the dress they would not give me a discount. The employee who worked there said she was not authorized to give discounts.... 

Paige h. 

on ReviewMyDryCleaner

11 years ago

Clothes came out great and I thought pricing was fair. My only issue is I had a 20% off discount card that I bought to use at Kona. When I presented it at time of payment, the girl kinda laughed at me and said "we already have you the discount." I believe she was referring to the 20% off store opening discount given to all customers. I thought it was kind of snark, but I didn't feel like arguing. 

Nancy 

on ReviewMyDryCleaner

11 years ago

Did not pick my clothe for 4 weeks... said system had a glitch in it... and did not return my clothes for 10 days! Horrible! So sorry I bought that dry cleaner card. 

bpat 

on ReviewMyDryCleaner

11 years ago

test test test test test