Kona Cleaners

Laura M. 

on ReviewMyDryCleaner

9 years ago

A whole load of business clothes were picked up from my home and lost. It's been over 2 months and the issue is still not reconciled! Spoke to Alexa this evening who said I can't be reimbursed without brand names of clothing which I don't have. Very disappointed. Your driver needs further training in how to handle clothes that are picked up from customers homes. 

christie 

on ReviewMyDryCleaner

9 years ago

my dress slacks which i left single creased came back from Kona with TRIPLE creases on front and back of each pair. a wool sweater that was black (solid) somehow got these round grate markings all over the front and back of them. it looks like an industrial iron was left on my WOOL sweater and left burn marks. not sure how this is possible from a professional cleaners but as my clothing are expensive pieces, i will NOT be using your company again. i plan to share the info when asked by friends in the area how my experience ... read more

Deepa P. 

on ReviewMyDryCleaner

9 years ago

There was a few problems when i was checking out. I wanted to use a $25 Yelp credit but the cashier rang it up wrong. I caught the mistake before i left and asked him to correct it. He re-rang up the items and then said he corrected it. I asked for a receipt, he said it would be emailed. I have not yet gotten an email receipt but i see that the charge on my Credit card is still higher than it should be. My total was $46.52 which minus the $25 credit should be a $21.52 charge. Instead my CC was charged $26.25. 

Ruth A. 

on ReviewMyDryCleaner

9 years ago

very nice staff and love the emails to tell me when my items are done and the cost. when I picked up my drapes the drapery hooks were missing and the staff was unable to locate them and so I had to go to Joann's and purchase them. 

Mengqi (Lydia) W. 

on ReviewMyDryCleaner

9 years ago

makeups on the collar and the armpit sweat stains are not cleaned. 

James 

on ReviewMyDryCleaner

9 years ago

There's barcodes all over my clothes now. Cashier said clothes would be ready next day after 5 but they weren't. 

Travis N. 

on ReviewMyDryCleaner

9 years ago

I was told my clothes would be ready by noon on Saturday. When I arrived, there was no parking anywhere. I parked around the corner and walked 5 minutes to get to the store. From there, I waited at least 10 minutes to be helped. I was then told that the clothes are never ready by noon on Saturday and wouldn't be there until at least 2 pm, which means I was completely misinformed. Therefore, I didn't have a shirt to wear Saturday night like I had planned. Unfortunately I will not be using Kona again. 

Gregg 

on ReviewMyDryCleaner

9 years ago

Been in 3x on same issue...getting very disappointed in the service and quality...Gregg 6094629426 

Dave T. 

on ReviewMyDryCleaner

10 years ago

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