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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Earned a reward and attempted to use it on my 5/26/22 order. Since there was another coupon in the system, the reward wasn’t used and I paid a lot more than I anticipated. Called and spoke with manager at the Archibald location in Eastvale. Was told that she would talk with her District Manager and get back to me. She didn’t call me back and that was the second consecutive time I was told she’d call her manager and get back to me and she didn’t. I realized that it’s a ploy to avoid providing a response. The coupon program... read more
Business response:
Hello, I'm sorry that you weren't able to use the desired coupon on your order. Maria indicates that this is an ongoing issue and I realize how frustrating that must be. The system does take the first coupon applied, unfortunately; we are working on a way to allow our customers the ability to choose the coupon the wish to use but that software update is not ready. If you wish to use a coupon that is not applying, please give us a ring before your order is charged so we can make the change manually. I realize this is not the ... read more
THANK YOU for the coupon for my next visit to your store. This is very nice
Quick, curtious, fair price, nice, friendly.
Business response:
A 4 star rating can only mean one thing, Sheila…you had a good experience at Kona Cleaners. Thanks for keeping us motivated to do our best every time!
You damaged a piece of my clothes and refused to do anything about it
Business response:
Hello Gregory, I'm sorry to hear you are displeased with our resolution. If you wish for us to look at your garment again, please feel free to drop it off. We can re- open our investigation. I see your items were picked up about two months ago- would you please let me know which item is in question? Thank you!
You keep sending me emails saying that you have my garment but when I called about it and when I went to your store you couldn’t find the garment. Stop sending the same email or call me when you have the garment in your hands.
Business response:
We won't lie, Belinda, we at Kona Cleaners are embarrassed to hear you had such a bad experience with our dry cleaning services. But rather than tuck our tail between our legs and hide, we want to fix it, if possible. We'll be reaching out to you!
I needed a zipper put in my jacket. Specifically requested a nylon one. Got a metal one instead. Will try this for now but if it isnt satisfactory you will need to put a nylon one in for me.
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
I specifically asked that all my items be dry cleaned. My sweater came back shrunken...I dropped it off as a size medium and it came back a size x-small. The neck on 2 of my shirts came back EXTREMELY stretched out that they look like off the shoulder tops.
Business response:
Good morning Monica, I'm very sorry to hear that we shrunk the sweaters- please know that we do block sweaters normally but must have missed yours. Blocking brings the sweaters back to their correct size and can certainly be done! Please bring those back at your convenience and we will get those back to the way they were. We never put hangers through the neck as that is known to cause stretched necklines however, if you like, you can also bring those back and we will reclean them in hopes that the fibers will bounce back. ... read more
Overpriced, the seamstress does not speak English the phone was used to try to communicate with her.. she had problems doing the simplest job
Business response:
Hello Ms. Varner, We would like to apologize for the inconvenience you experienced. We strive to provide the best customer service and have our customers leave happy. Our seamstress doesn't speak English but we are an equal opportunity employer and she knows how to do the job well. Thank you for bringing this to our attention; I hope that you'll give us another chance in the future. Thank you for having chosen Kona Cleaners!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,403 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.