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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I needed a zipper put in my jacket. Specifically requested a nylon one. Got a metal one instead. Will try this for now but if it isnt satisfactory you will need to put a nylon one in for me.
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
I specifically asked that all my items be dry cleaned. My sweater came back shrunken...I dropped it off as a size medium and it came back a size x-small. The neck on 2 of my shirts came back EXTREMELY stretched out that they look like off the shoulder tops.
Business response:
Good morning Monica, I'm very sorry to hear that we shrunk the sweaters- please know that we do block sweaters normally but must have missed yours. Blocking brings the sweaters back to their correct size and can certainly be done! Please bring those back at your convenience and we will get those back to the way they were. We never put hangers through the neck as that is known to cause stretched necklines however, if you like, you can also bring those back and we will reclean them in hopes that the fibers will bounce back. ... read more
Overpriced, the seamstress does not speak English the phone was used to try to communicate with her.. she had problems doing the simplest job
Business response:
Hello Ms. Varner, We would like to apologize for the inconvenience you experienced. We strive to provide the best customer service and have our customers leave happy. Our seamstress doesn't speak English but we are an equal opportunity employer and she knows how to do the job well. Thank you for bringing this to our attention; I hope that you'll give us another chance in the future. Thank you for having chosen Kona Cleaners!
Well, I brought my trench coat in to be cleaned and it came back with the belt on a separate hanger, but the liner was missing. I went back and showed one of the girls, and she took a picture of the coat and issues a search. I haven't heard from you since then. It's been a couple of weeks now. Robert Schuenemann
Business response:
Robert, thank you for reaching out to us. I will look further into finding your missing coat liner and call you for an update. Should you have any questions please feel free to reach out to me directly at (714) 685-1900 ext. 88 Diana
Worst experience and customer service. This happened previously but I have them another chance considering it could be just a one time thing. But I went back again against my better judgment and they failed again. Took 13 days to get an alteration done and they couldn’t explain why after the deadline loved back three times. Each time I was told a manager wasn’t available to talk or one would call me. Worst company and will never go back.
Business response:
Hello Mr. Pickering, I'm so sorry to hear you were unable to get an answer on why the alterations were taking long. Our tailor retired and the new tailor is still getting the hang of things. We have been sending out the alterations from the store to another one of our tailors. Our alteration work load has been heavy and I apologize that you were caught in the middle of that!
Too expensive!!! For a 2 piece suit, $15.04 It doesn’t matter if it’s a 1 day turn around. It’s not like I have just one suit. Just too expensive. Going somewhere else. Customer service is good. Employees are nice.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Christopher. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
poor customer services, failed to inform if the price for 3 cotton tee shirts, surprised at the cost almost 20 for 2 cotton shirts. Absolutely ridiculous. Will never use again , Shirts/blouse terrible. Would not reco.mend to family or neighbors even though it is 1 mile from home. poor quality for the price charged.
Business response:
Thanks, Betty! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Too expensive and some of my clothes were not cleaned. Collars on blazers were still dirty
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,386 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.