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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Well, I brought my trench coat in to be cleaned and it came back with the belt on a separate hanger, but the liner was missing. I went back and showed one of the girls, and she took a picture of the coat and issues a search. I haven't heard from you since then. It's been a couple of weeks now. Robert Schuenemann
Business response:
Robert, thank you for reaching out to us. I will look further into finding your missing coat liner and call you for an update. Should you have any questions please feel free to reach out to me directly at (714) 685-1900 ext. 88 Diana
Worst experience and customer service. This happened previously but I have them another chance considering it could be just a one time thing. But I went back again against my better judgment and they failed again. Took 13 days to get an alteration done and they couldn’t explain why after the deadline loved back three times. Each time I was told a manager wasn’t available to talk or one would call me. Worst company and will never go back.
Business response:
Hello Mr. Pickering, I'm so sorry to hear you were unable to get an answer on why the alterations were taking long. Our tailor retired and the new tailor is still getting the hang of things. We have been sending out the alterations from the store to another one of our tailors. Our alteration work load has been heavy and I apologize that you were caught in the middle of that!
Too expensive!!! For a 2 piece suit, $15.04 It doesn’t matter if it’s a 1 day turn around. It’s not like I have just one suit. Just too expensive. Going somewhere else. Customer service is good. Employees are nice.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Christopher. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
poor customer services, failed to inform if the price for 3 cotton tee shirts, surprised at the cost almost 20 for 2 cotton shirts. Absolutely ridiculous. Will never use again , Shirts/blouse terrible. Would not reco.mend to family or neighbors even though it is 1 mile from home. poor quality for the price charged.
Business response:
Thanks, Betty! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Too expensive and some of my clothes were not cleaned. Collars on blazers were still dirty
Lost clothes.. Your pickup email inquiry keeps crashing.
Business response:
A one star review on sends us a message, Charles. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
They were supposed to put a military crease in my shirt and they didnt put them on the shirt....This is the 3rd time they did this NO MORE DEALING with these clowns...They charge you for a service and they dont deliver
Business response:
We owe our customers everything, Art, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
I picked up my dressy long sleeve shirt, and it was double creased on the arm. Was not happy about this at all. I have not checked my pants yet. This was for a wedding I need to attend and I can't take it back due to my schedule. 14.00 was enough to get a nice creased shirt back to customer.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Chris. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
pants sent in for pressing came out wrinkled
Business response:
Our customers mean the world to Kona Cleaners - Limonite #23, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,403 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.