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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Took in 2 pair new jeans that were mismarked. Took off 2 inches. Excellent job. Very fast service..texted me that they were ready...perfect job. AAAA++++..MANY THANKS!
Wonderful service n very professional.thank you for your service n making me feel welcome to your premises.
Great
This is what happened . My shorr and dress are in two different shades .. the pants and shirt were treated differently that I can even wear those . I don’t notice the color change at store as they were packed .. but my entire shirt seems there is color bleeding which didn’t happen for the pant
Business response:
Good morning Ms. Uppal, I trust this message finds you well. We sincerely apologize for the color bleed that has occurred. As previously discussed when the garments were being processed, we did inform you of the potential risk, particularly with items manufactured overseas. While care tags may indicate dry cleaning, the overseas manufacturers may not be fully aware of the specific dry cleaning processes. We thoroughly explained these potential risks at the time, and you granted us approval to proceed.
I took in 2 pairs of softball pants to be altered because they were too big .. I previously took in a pair of jeans to be hemmed and they did a great job but as I dropped off the softball pants I get my receipt and the lady says 100$.. now I didn’t want to say anything right there but thinking how they cost about 60$ brand new I really wanted to just cancel the whole order completely but I called the next day and told them I was going to pick up one of the pants and so I did came home and sewed them myself!.. I just think th... read more
Business response:
Hello, We are sorry that you are not happy with your experience. We are glad that you had the opportunity to make a conscious decision on if you wanted to have one or both of them done. Our cost for the waist take in and tapering of the legs actually comes out to $55 each; we believe that the attendant knocked down the price on each of those pants in an attempt to make it a more digestible amount. If you ever feel that the cost is something you are not willing to pay, we definitely don't want to make you uncomfortable and ca... read more
Person helping was not friendly . The prices are to high but i expected better service . Been living in Eastvale for 15 years but probably wont go back to this Kona cleaners
Business response:
Hello Gina, I'm sorry to hear you didn't have the best experience. I would like to discuss what happened further if you're available. Can I please know the account name so that I can reach out? Thank you!
The worst, they charge you for things that don't belong to you and won't credit you back. They lose your shirts and won't do a thing about it. They charged me for over 700 dollars for table clothes that aren't mine and will not refund.me back
Business response:
Hello Sam, This is Karla from Kona Cleaners. We apologize regarding your lost polo but we have been in contact with you regarding a resolution for this issue and just last Tuesday, you and the store Team Lead finalized the cost of that garment. Your check was made on Friday and it is going to be delivered today. Please check your CC statement as that refund was transacted on 10/11 as promised. Thank you Hi Sam. I am very sorry that you had this experience. This definitely is not our policy. We would not charge you for s... read more
My jacket was supposed to be ready on Monday the 4th at 5pm. I went to pick it up that day and they told me they needed two more days. I'm totally upset and I won't be using the service again
Business response:
Hello Dennis, I am sorry that you were negatively affected by the delay. I do see that it was promised for that Monday and we didn't come through for you. There is no excuse there. We apologize and hope you change your mind in the future and decide to give us another chance. Thank you for letting us know about this issue.
Called about a first time pick up and the gentleman was very short, tried to rush me off the phone by telling me he would call me back after he asked his supervisor if I’m in their route. I insisted that he place me on hold to ask as I’m in need for a pick up. He agreed rudely to place me on hold only to return to say his supervisor will call me back. I thanked him and he replied rudely with yea. Is this hue you treat your paying customers? Customer service needs to be enforced to the highest quality as there are many option... read more
Business response:
Hello, Jordan is unable to look at our service maps to determine if you're within our service area. He mentioned that you said that you were getting the runaround but that was the first time he had spoken to you. I apologize if you have tried to get this information prior to your conversation with him and I can assure you that Jordan is a nice young man that helps where he can but he simply did not have the information necessary to help you. He did let you know that he would reach out to me though and I have looked and you ... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,461 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 4:00 p.m.