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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
This was my second visit to Kona Cleaners and the second time I was informed that the seamstress could not hem my pant, that it would take 2 weeks. The first time I was told it would take 3 weeks. Considering driving further to Norco where I can get the services I need.
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from Kona Cleaners - Limonite #23 will be contacting you so we can get to the bottom of this.
Greetings! In the lasr three years of doing business with Kona Cleaners , I have had nothing but five -star service. In this last episode, however, the suit pants i brought in to be altered were not done. They were cleaned along with the adjoining suit coat, and I was notified, as usual, by text that they were finished . So, I paid for the service and left the pants at the advice of the clerk . I called this morning to see if they needed me to come in for a re-fitting . The young man on the phone sounded very patroniIng... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Robert. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
My experience dropping off the clothes was okay. I did not get a total of my bill I was notified it would be in a text. When I received the text of 72$ I almost had a heart attack. I took 2 football jerseys 1 baseball 1 child’s basketball jersey and 1 pair of pants. This is the most I have ever paid for dry cleaning. The fact it was ready so quick was good. I just wish I would have been told the price before I left my clothes there and also why they charge that price. I’m sure it is because of the quick turn around. But my... read more
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Limonite #23 will be reaching out to see how we can improve our service!
Brought I. 2 sweaters, one with pearl trim the other with studs. Was told they may get damaged. Had to sign a waiver. They both turned out great!
Business response:
Thanks Marilyn! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Limonite #23.
I have been using this location for about a year now and for some reason it always seems like they find something to charge extra on. I take the same shirts for launder and press every time, but every trip I find one that has been separated and dry cleaned, my total is always more than expected. Is there a way I can avoid this from happening? I always mention that my laundry is for launder and press but it does not seem to matter.
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Ruben, we apologize, and someone from Kona Cleaners - Limonite #23 will be reaching out to you to see how we could have served you better!
Concerned about removal of spot on shirt. Left for redo in 4/30
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating on . We hope this is the beginning of a beautiful friendship!
Unless and until you produce the invoice when the customer drops off clothes it doesn’t make sense!! Why would you never make a invoice at drop off so that a customer can know how much is owed/charged!! It’s a surprise package at receiving a email when the clothes are ready and you know the $ amount.
Business response:
Dharam, we at Kona Cleaners - Limonite #23 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
They destroyed my beautiful and expensive jacket
Business response:
We have no excuses, Mario. We only want to make things right, as a one star review on is something we at Kona Cleaners - Limonite #23 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I was given the wrong price of my bill when I called. In the person who answer the phone did not callback to give me the correct price. Then when I walked into the cleaners . The person working the counter did not acknowledge me I had to ask her if she could help me!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,403 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.