This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Concerned about removal of spot on shirt. Left for redo in 4/30
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating on . We hope this is the beginning of a beautiful friendship!
Unless and until you produce the invoice when the customer drops off clothes it doesn’t make sense!! Why would you never make a invoice at drop off so that a customer can know how much is owed/charged!! It’s a surprise package at receiving a email when the clothes are ready and you know the $ amount.
Business response:
Dharam, we at Kona Cleaners - Limonite #23 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
They destroyed my beautiful and expensive jacket
Business response:
We have no excuses, Mario. We only want to make things right, as a one star review on is something we at Kona Cleaners - Limonite #23 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I was given the wrong price of my bill when I called. In the person who answer the phone did not callback to give me the correct price. Then when I walked into the cleaners . The person working the counter did not acknowledge me I had to ask her if she could help me!
The shirts can out alright, but I won’t be returning or referring anyone to this place due to the awful customer service from both women in there. They were incredibly rude and acted like they were too good to help anyone.
Over price
I took in 2 pairs of slacks to get altered on Monday the 25 of February. They told me the alterations would be ready Friday the 1 of March after 5pm as stated on the ticket. When I went to pick up the slacks the young lady who assisted me said the slacks would not be ready until the 4th. Before dropping off my garments I reiterated the pick up date because it was crucial I have them ready before Monday the 4th because I would be needing them for a funeral. I find this to be unacceptable.
Over charged me for three alterations and blamed it on me. Stated they can’t do refunds but can do store credit. Plus very rude customer service
I brought my jacket in to be cleaned. However when I picked it up they said the zipper pull was missing, which it wasn't when I dropped it off. They said they would only replace it if I paid for it which I refused to do since it was not missing when I brought it in.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,386 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.