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Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This place is a joke! They ruined my clothes and their rep at the cleaners response is this isn’t his problem! Their customer service number is nowhere to be found either!
Business response:
Lukasz thank you for the second review on the same issue. Our DM with contact you to discuss.
Worst customer service I’ve ever experienced. They put my clothes under another customer’s name & tried to argue that we hadn’t dropped off there (where we’ve been going to over 12 years). Spouse had to go in the back and manually find our items, all while the employee in the store and the extremely rude employee on the phone argued about a missing item. Our clothes were there, just under the wrong name. Made zero effort to assist in rectifying the mistake. Raised their voice at spouse. Never contacted me about the missing i... read more
Business response:
Angela, I apologize for the customer service you received. JBC strives to offer exceptional service on every visit. We will work with the team to improve at this location. We do appreciate your long term business and hope you will give us another opportunity.
Typically have had wonderful service but today was not good. From the moment I walked in with a very insincere welcome. To being no help with tailoring solution, just disappointing today. You are better because I've witnessed you be better.
Business response:
Bobby I apologize for the service you received. We will definitely check with our team to make the necessary adjustments. We appreciate you taking the time to let us know. We hope you will give us another opportunity.
If you ever need something done in a constraint time frame ( overnight) DONOT TAKE IT to Jack Btown Cleaners. I have to buy over $350 worth of clothes for a trip because they AGAIN cannot get it back in time when they said they would . Turned them in at 9;00 one morning and by 6:43 the next day they were not done. Only excuses “well we are short handed”. I’ve worked as a director in an oil services company and we never told a customer we were short handed! That is a management problem and not the customers! And it’s is ... read more
I am very dissatisfied with the service I received here.We usually go to Hill Country Cleaners in NB and receive excellent service. Eric the Manager at Jack Brown in NB is disinterested in customer service and somewhat rude. After putting a crease in pants (for the best man at a wedding) that were specifically requested to be flat press like the other groomsmen, we were told there was no refund, he could send them back in ( we needed them that evening) and that “ they are just clothes”. This was sadly some of the worst cust... read more
Business response:
Fawn I apologize for the service you received. Our District Manager will contact you to discuss the areas of concern
I dropped off my clothes to the location in New Braunfels. John was working the counter. He was rude, pushy, made me count out my own clothes, wouldn’t give me a price until I asked several times, was argumentative when I quarantined about whether my items would receive starch… terrible customer service. This will be the last time I drop off my dry cleaning with them.
Business response:
Kolby I apologize for the customer service you received. I assure you this is not acceptable to JBC. Our management team will contact you to make it right.
Never have I received such horrible customer service! I typically get great service at Jack Brown, but this was an exception. I drop my clothes off at 7:30 this morning saying they would be ready after 5 o’clock. I showed up at 5:45 in my clothes were not ready. I went home and received a text at 6:45 saying they were ready, so I’m headed back up to the shop arrived at 7:01 and was met by the girl running the shop, he told me the shop is closed and shut the door in my face. I need these clothes for a meeting tomorrow and I g... read more
Business response:
David I apologize for the customer service you received. We will work to get this corrected and to make it right to earn your trust and another opportunity
Jack Brown in Bee Cave is the worst cleaners I have ever been to & will never use them again. They took a perfectly beautiful silk sweater & turned it into a shrunken piece of garbage. The sweater used to have a gorgeous white collar with delicate white flowers and pearls on it which JBC turned it into a brown mess after washing it together w/whatever they decided to throw into their vat of clothes. Their solution was that I return it to Nordstrom - I purchased it over 6 months ago. I remember when a cleaners used to care ab... read more
I've been using the Whitestone Jack Brown cleaners for about 8 years now. It's pricey but at the best location from my home and very convenient near the local grocery stores and strip mall in my area. The service has been great at this location up until a few months ago. I took a very nice Brooks Brothers blazer to be cleaned, along with several slacks and some shirts. Everything came back fine but the blazer was ruined. They told me that I must have brought it in that way and that it looked like moths. There were... read more
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,415 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is closed now. It will open tomorrow at 7:00 a.m.