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Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Picked up my laundry (it was just laundry) I was charged $9.00 per shirt. In addition only 2 of my 3 shirts were returned, one is missing. I paid $27 for laundry, shirts were not starched and I am NEVER doing business with Jack Brown cleaners.
I was just charged $9.00 per shirt at Jack Brown cleaners in Dripping Springs. That is usury. It is a ridiculous price and i will never use them again, They should be ashamed of themselves for price gouging.
Business response:
Calvin our team works hard to provide the best quality & service for the best prices. Shirts require different processes depending on the fabric to keep the garment looking & lasting its best. The dry cleaning process is more expensive due to the labor involved in the hand pressing vs the laundry side that is machine pressed.
Worst cleaners ever. Always late, poor quality job, horrible customer service. The woman actually yelled at me as I was leaving saying they are always late. I feel sorry for everyone there. Will no longer use even in an emergency.
Business response:
Caty I apologize for the service you received. Our team works hard to provide the best quality & service for the past 87 years to all our customers. Thank you for the feedback.
Strongly not recommend, my worst experience at this big name cleaners. They damage my two brand new boss shirts, they redone but couldn’t fix, I’m very very disappointed
Business response:
Akbar I apologize for the quality you received. I assure you this is not acceptable to JBC. We will work to get this corrected.
My husband and I have been Jack Brown customers for 5+ years. The downtown Austin location was always always great. However, since moving to Lakeway we had a $500 jacket get ruined at the 620 location. They then blamed it on us and said we brought it in that way and never did anything to make it right. Seeing as that location didn’t work for us we switched to the Bee Cave one and I just notice their prices are crazy! Yesterday I brought in a single plain, black dress and they charged me $61 (yes for one dress)!! I tried to a... read more
This was my first time to use JBC in my neighborhood. I let them know I had a coupon from the website when I picked up my cleaning. They would not honor it because I didn’t present it at the time of drop off. I explained that this was my first time using them and I wasn’t aware of the policy. I was basically told that wasn’t their problem instead of allowing me to use the coupon and making a loyal customer out of me. I’ll never use them again, nor will I refer them to anyone I know.
Business response:
I apologize for the service you received. Our team should have allowed a one time exception to the coupon. The regional manager will reach out to resolve this issue. We hope to earn your trust and business again.
Business Response: Jessica, I apologize for the customer service you received. We try our best to contact all customers via text, email, and or phone to return all garments left for services. Our management team will contact you to check again. 1. "Apologizing" doesn't give me my sweaters or money back. 2. Your "management" didn't even attempt or offer to try and make it right. 3. You didn't "try your best" because there was no communication whatsoever. ZERO. NO TEXT, EMAIL OR PHONE. All you do is reply to make it sound ... read more
I was charged twice for my items on two separate occasions. My credit card was charged without my authorization. There are better establishments in San Antonio to get your clothes drycleaned or laundered.
Business response:
Mark, my apologies if your cc was charged twice for the same visit. This should not happen with our POS system. We would rightfully reimburse any excess charges. We are a family owned business and take pride in honesty & integrity. Our management team will contact you directly.
Lost 2 expensive sweaters from this place due to lack of communication and false information given. In years past, I always received phone calls in regard to clothes needing to be picked up. This time I was not called or notified. Manager did state, there was NO record of JB contacting me. My sweaters were just "given away" after 3 weeks of receiving no updates on my clothes and was told by front desk that a manager would contact me whom never did. I had to call again and ask for a third time. Finally, was told my clothes we... read more
Business response:
Jessica, I apologize for the customer service you received. We try our best to contact all customers via text, email, and or phone to return all garments left for services. Our management team will contact you to check again.
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,415 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is closed now. It will open tomorrow at 7:00 a.m.