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Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Strongly not recommend, my worst experience at this big name cleaners. They damage my two brand new boss shirts, they redone but couldn’t fix, I’m very very disappointed
Business response:
Akbar I apologize for the quality you received. I assure you this is not acceptable to JBC. We will work to get this corrected.
My husband and I have been Jack Brown customers for 5+ years. The downtown Austin location was always always great. However, since moving to Lakeway we had a $500 jacket get ruined at the 620 location. They then blamed it on us and said we brought it in that way and never did anything to make it right. Seeing as that location didn’t work for us we switched to the Bee Cave one and I just notice their prices are crazy! Yesterday I brought in a single plain, black dress and they charged me $61 (yes for one dress)!! I tried to a... read more
This was my first time to use JBC in my neighborhood. I let them know I had a coupon from the website when I picked up my cleaning. They would not honor it because I didn’t present it at the time of drop off. I explained that this was my first time using them and I wasn’t aware of the policy. I was basically told that wasn’t their problem instead of allowing me to use the coupon and making a loyal customer out of me. I’ll never use them again, nor will I refer them to anyone I know.
Business response:
I apologize for the service you received. Our team should have allowed a one time exception to the coupon. The regional manager will reach out to resolve this issue. We hope to earn your trust and business again.
Business Response: Jessica, I apologize for the customer service you received. We try our best to contact all customers via text, email, and or phone to return all garments left for services. Our management team will contact you to check again. 1. "Apologizing" doesn't give me my sweaters or money back. 2. Your "management" didn't even attempt or offer to try and make it right. 3. You didn't "try your best" because there was no communication whatsoever. ZERO. NO TEXT, EMAIL OR PHONE. All you do is reply to make it sound ... read more
I was charged twice for my items on two separate occasions. My credit card was charged without my authorization. There are better establishments in San Antonio to get your clothes drycleaned or laundered.
Business response:
Mark, my apologies if your cc was charged twice for the same visit. This should not happen with our POS system. We would rightfully reimburse any excess charges. We are a family owned business and take pride in honesty & integrity. Our management team will contact you directly.
Lost 2 expensive sweaters from this place due to lack of communication and false information given. In years past, I always received phone calls in regard to clothes needing to be picked up. This time I was not called or notified. Manager did state, there was NO record of JB contacting me. My sweaters were just "given away" after 3 weeks of receiving no updates on my clothes and was told by front desk that a manager would contact me whom never did. I had to call again and ask for a third time. Finally, was told my clothes we... read more
Business response:
Jessica, I apologize for the customer service you received. We try our best to contact all customers via text, email, and or phone to return all garments left for services. Our management team will contact you to check again.
I have used your services for five years. Two weeks ago I brought in eight shirts to be dry cleaned. I drop them off on a Tuesday which means each shirt is $3.49 today while picking them up I have an $80 total the text that was sent to me said $42. How can there be an almost $40 discrepancy? I am completely outraged at the cost of your service, your staff told me it was because I had three laundered shirts. Why was I not informed that I had three laundered shirts or another text sent to me saying that they couldn’t be dry cl... read more
Business response:
Hi Jeannette, you had drop offs from two separate days that were picked up and paid for today. You had 8 items dropped off on 11/9 ($38.49) and 8 items dropped off on 11/29 ($42.26) which came to a total of $80.75. There are some items that cannot be sent through laundry because they will ruin the garment. Fishing shirts are included in this because of the plastic snaps, zippers, or mesh lining that will melt. Dry cleaning these items are the only option to prevent this from happening. Please let me know if you have any fur... read more
Twice the price a other local cleaner, didn't disclose the cost before services were done.
Business response:
John thank you for your feedback. We work hard to provide the best quality, convenience & customer service at the best prices. We do offer coupons on our website and Olivia offers special day prices on Thursdays at your neighborhood location. We hope that you will give us another opportunity to earn your business.
1st time to use jack brown will also be the last. Lady at counter was older and didn't give a damn about the poor job that was done. Paid the 34 dollars for 4 pairs of jeans heavy starch that had zero starch in them. What a waste of time and money. Took 4 days as well to get those done. Terrible service terrible job done. Actually the worst cleaners I've ever been to as far as quality goes.
Business response:
Payne, I apologize for the quality and service you received. I assure you this is not acceptable to JBC. Management will contact you personnily
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,380 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is open now. It will close at 7:00 p.m.