This profile has been claimed by the business owner or representative.
Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I’d give them a fucking negative star if possible. They completely fucked up 2400$ of linen resort clothing with dirty ass irons. White clothes are fucking trashed. Thanks a million assholes!
AVOID entrusting your clothing repairs to Jack Browns. Despite a simple task of fixing a belt loop on a pair of jeans, they failed to deliver satisfactory results even after a second attempt, sloppy and the thread is sown in the opposite direction. Furthermore, when I brought in a high-quality Lululemon shirt with a minor hole, they irresponsibly applied a bulky patch that completely mismatched the shirt's fabric weight. Both items now require replacement due to their mishandling. I refuse to patronize this business again a... read more
Your cleaners at Ronald Reagan and 29 does not accept cash. I will not be going there again. Downtown Georgetown is fine.
Pleasant service & great turnaround. One of the things that could be improved is better care when ironing dress shirts. I will invariably get one or two back where the top button has been broken off and replaced not with a replacement button that come sewn on the tail of the shirt but instead with a cheap looking plastic button. I realize this is the first worldliest of first world problems but when I stop being a customer, this will be among the reasons why.
Terrible customer service at Broadway location of Jack Brown Cleaners in San Antonio. Will never return and will tell everyone I know to avoid this location.. Will be happy to receive a message from management to discuss this awful experience.
The front desk promised to clothes will be ready next day: they weren’t done. I went day after next before a winter freeze. She said they are not don’t yet, swore she will leave them in lockers for me. I kept calling the before during business hours, all unattended without option to leave voicemail. I came 14 minutes after closing , of course the store of closed and I don’t see my clothes in the lockers. 3 trips to the store and I don’ they are not ready yet. Worst experience as far as dry cleaners go.
We gave coat for dry cleaning and it came back with tons of hair stick to it. We ask them to redo it and second time even worse. I thought they would fix it. I am not sure how they dry cleaning it and lady at front desk do not know also. Where and how they are washing and whose hair it is picking it up. Looks like very dirty cleaner. I tried to contact the manager of the store and sent few text so far no response.
I was having good luck with jbc until a nee driver arrived. My laundry snd dry cleaning has not been picked up for 3+ week! Something is wrong with the jbc hiring/ onboarding/ compensation / customer service systems! I have called with my concerns but the response has not been acceptable.
Went there today to have 4 dresses dry cleaned. Was told it would cost $18.55 per dress. I was shocked! I asked about just having them pressed and that was only 25% off. Mind you, I haven't been to a dry cleaners since working from home during the pandemic but this seemed extremely expensive. Ended up not leaving them. I didn't want to buy them, just wanted them cleaned.
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,415 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is closed now. It will open tomorrow at 7:00 a.m.