Jack Brown Cleaners

Jorge de L. 

on ReviewMyDryCleaner

a year ago

Pleasant service & great turnaround. One of the things that could be improved is better care when ironing dress shirts. I will invariably get one or two back where the top button has been broken off and replaced not with a replacement button that come sewn on the tail of the shirt but instead with a cheap looking plastic button. I realize this is the first worldliest of first world problems but when I stop being a customer, this will be among the reasons why. 

Carolyn C. 

on ReviewMyDryCleaner

a year ago

Terrible customer service at Broadway location of Jack Brown Cleaners in San Antonio. Will never return and will tell everyone I know to avoid this location.. Will be happy to receive a message from management to discuss this awful experience. 

Rahul S. 

on ReviewMyDryCleaner

a year ago

The front desk promised to clothes will be ready next day: they weren’t done. I went day after next before a winter freeze. She said they are not don’t yet, swore she will leave them in lockers for me. I kept calling the before during business hours, all unattended without option to leave voicemail. I came 14 minutes after closing , of course the store of closed and I don’t see my clothes in the lockers. 3 trips to the store and I don’ they are not ready yet. Worst experience as far as dry cleaners go. 

Swamy V. 

on ReviewMyDryCleaner

a year ago

We gave coat for dry cleaning and it came back with tons of hair stick to it. We ask them to redo it and second time even worse. I thought they would fix it. I am not sure how they dry cleaning it and lady at front desk do not know also. Where and how they are washing and whose hair it is picking it up. Looks like very dirty cleaner. I tried to contact the manager of the store and sent few text so far no response.  

Jim U. 

on ReviewMyDryCleaner

a year ago

I was having good luck with jbc until a nee driver arrived. My laundry snd dry cleaning has not been picked up for 3+ week! Something is wrong with the jbc hiring/ onboarding/ compensation / customer service systems! I have called with my concerns but the response has not been acceptable. 

DBJ 

on ReviewMyDryCleaner

a year ago

Went there today to have 4 dresses dry cleaned. Was told it would cost $18.55 per dress. I was shocked! I asked about just having them pressed and that was only 25% off. Mind you, I haven't been to a dry cleaners since working from home during the pandemic but this seemed extremely expensive. Ended up not leaving them. I didn't want to buy them, just wanted them cleaned.  

J. Patrick S. 

on ReviewMyDryCleaner

a year ago

This place doesn’t deserve to be in business. When I drop off before 8am she always says I can’t get same day pick up. BUT today was the kicker. I stop by at 2:15pm to pick up and several people walking away from the locked door say note says gone to lunch, be back in 20 minutes. So, I go back by at 4:00pm. Store is still locked same note on the door. I decided to call before I go. Guy answers after about 15 rings. Says he’ll be back in 10 minutes. I wait 30 minutes to leave the house. I get there, no one home but a steady l... read more

Bryce W. 

on ReviewMyDryCleaner

2 years ago

After multiple weeks of trying to settle a problem with the management with no success, this business has left us little choice but to warn others against using this location. We dropped off two articles of clothing and received a receipt. When we went back to pick up the clothing a couple days later, my wife was told her clothes were not there. She was treated rudely by the employee in charge and was made to feel as though it was her fault that the clothes were missing. She brought back the receipt the following day to see... read more

Bobby A. 

on ReviewMyDryCleaner

2 years ago

Service good. Reliable no! I have now not gotten my clothes back three times. I was supposed to hear from a manager, and it’s been well over a week. The Kyle Texas location is unreliable.