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Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Went there today to have 4 dresses dry cleaned. Was told it would cost $18.55 per dress. I was shocked! I asked about just having them pressed and that was only 25% off. Mind you, I haven't been to a dry cleaners since working from home during the pandemic but this seemed extremely expensive. Ended up not leaving them. I didn't want to buy them, just wanted them cleaned.
This place doesn’t deserve to be in business. When I drop off before 8am she always says I can’t get same day pick up. BUT today was the kicker. I stop by at 2:15pm to pick up and several people walking away from the locked door say note says gone to lunch, be back in 20 minutes. So, I go back by at 4:00pm. Store is still locked same note on the door. I decided to call before I go. Guy answers after about 15 rings. Says he’ll be back in 10 minutes. I wait 30 minutes to leave the house. I get there, no one home but a steady l... read more
After multiple weeks of trying to settle a problem with the management with no success, this business has left us little choice but to warn others against using this location. We dropped off two articles of clothing and received a receipt. When we went back to pick up the clothing a couple days later, my wife was told her clothes were not there. She was treated rudely by the employee in charge and was made to feel as though it was her fault that the clothes were missing. She brought back the receipt the following day to see... read more
Service good. Reliable no! I have now not gotten my clothes back three times. I was supposed to hear from a manager, and it’s been well over a week. The Kyle Texas location is unreliable.
I used to trust Jack Brown Cleaners with dry cleaning my church vestments, but no more after they ruined a $420 garment and refused to even contact me about it. It's been a month since I first reached out to them and I get now are spam emails.
Zero stars—one of my son’s shirt is missing. I received no phone calls from anyone. I had to check by stopping by, call , etc.. After a month, I was told to stop by to fill out a reimbursement form—which I did today. The clerk could not find the form and said I had to stop by whenever the manager was in. That’s when I suggested she needed to find the form—when she actually located one. I should be compensated for my time, travel, and Saks shirt. No customer service here. No phone call—-which goes a long way. I do not recomme... read more
Absolutely do not go here, They will ruin your clothing and keep it and ignore all phone calls and complaints. Filed against them in small claims court, they did not respond to being served and did not show up to small claims court, the judge granted a default judgement against them. They should be shut down. The manager at the Kyle location should be fired due to her terrible lack of customer service and argumentative behavior.
First of all, let me say that I have been using your services forever. I just experienced the worst customer service of my life at your Hutto location and I won’t be back. Also, my rating is zero but that’s not an option.
I'm having to go buy new pants today for my wedding tomorrow morning because the pants I dropped off Tuesday cannot be found. I have been to the location Wednesday, Thursday and today... and all three days they assured me that by 6:00 that same day my pants would be in. By now I have run out of time and cannot just assume that today will be the magic day that they show up. To make matters worse, neither of the two employees I have dealt with over the past 3 days have been able to get me a phone number for a manager or someon... read more
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,317 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is open now. It will close at 3:00 p.m.