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Jack Brown Cleaners
- Other
About this business
Location details
78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
One star only because I can't give a negative star. My wife's sweater collar was ruined by the Jack Brown at Bee Caves over 2 months ago. The managers, Ariel and Veronica, were going to check on it and have yet to return it or even called us back. Every time we go to pick it up it is never at the store. You just can't trust dry cleaners any longer to do the right thing.
This place is a joke! They ruined my clothes and their rep at the cleaners response is this isn’t his problem! Their customer service number is nowhere to be found either!
Worst customer service I’ve ever experienced. They put my clothes under another customer’s name & tried to argue that we hadn’t dropped off there (where we’ve been going to over 12 years). Spouse had to go in the back and manually find our items, all while the employee in the store and the extremely rude employee on the phone argued about a missing item. Our clothes were there, just under the wrong name. Made zero effort to assist in rectifying the mistake. Raised their voice at spouse. Never contacted me about the missing i... read more
Typically have had wonderful service but today was not good. From the moment I walked in with a very insincere welcome. To being no help with tailoring solution, just disappointing today. You are better because I've witnessed you be better.
If you ever need something done in a constraint time frame ( overnight) DONOT TAKE IT to Jack Btown Cleaners. I have to buy over $350 worth of clothes for a trip because they AGAIN cannot get it back in time when they said they would . Turned them in at 9;00 one morning and by 6:43 the next day they were not done. Only excuses “well we are short handed”. I’ve worked as a director in an oil services company and we never told a customer we were short handed! That is a management problem and not the customers! And it’s is ... read more
I am very dissatisfied with the service I received here.We usually go to Hill Country Cleaners in NB and receive excellent service. Eric the Manager at Jack Brown in NB is disinterested in customer service and somewhat rude. After putting a crease in pants (for the best man at a wedding) that were specifically requested to be flat press like the other groomsmen, we were told there was no refund, he could send them back in ( we needed them that evening) and that “ they are just clothes”. This was sadly some of the worst cust... read more
I dropped off my clothes to the location in New Braunfels. John was working the counter. He was rude, pushy, made me count out my own clothes, wouldn’t give me a price until I asked several times, was argumentative when I quarantined about whether my items would receive starch… terrible customer service. This will be the last time I drop off my dry cleaning with them.
Never have I received such horrible customer service! I typically get great service at Jack Brown, but this was an exception. I drop my clothes off at 7:30 this morning saying they would be ready after 5 o’clock. I showed up at 5:45 in my clothes were not ready. I went home and received a text at 6:45 saying they were ready, so I’m headed back up to the shop arrived at 7:01 and was met by the girl running the shop, he told me the shop is closed and shut the door in my face. I need these clothes for a meeting tomorrow and I g... read more
Jack Brown in Bee Cave is the worst cleaners I have ever been to & will never use them again. They took a perfectly beautiful silk sweater & turned it into a shrunken piece of garbage. The sweater used to have a gorgeous white collar with delicate white flowers and pearls on it which JBC turned it into a brown mess after washing it together w/whatever they decided to throw into their vat of clothes. Their solution was that I return it to Nordstrom - I purchased it over 6 months ago. I remember when a cleaners used to care ab... read more
Frequently asked questions about Jack Brown Cleaners
How is Jack Brown Cleaners rated?
Jack Brown Cleaners has a 4.3 star rating with 1,317 reviews.
When is Jack Brown Cleaners open?
Jack Brown Cleaners is open now. It will close at 3:00 p.m.