Dependable Cleaners

Bot R. 

on ReviewMyDryCleaner

5 years ago

The lady didn’t write down a price before I dropped my coat. Then she put a big surprise price when I pick up. 

Esther S. 

on ReviewMyDryCleaner

5 years ago

Tailor did not know how to take measurements to hem my dress. Nor did he know how to actually hem a dress made of knit fabric. When taking measurements, the tailor told me he didn’t have a yardstick. He simply guessed and eyed the length which he secured with safety pins in front and back. I was concerned but thought this was a new method and hoped he knew what he was doing. Turns out he didn’t. When I picked up my garment, I found that he stitched a non-stretchy hem facing to the raw edge of my hem. He then stitched the fa... read more

Jerry W. 

on ReviewMyDryCleaner

5 years ago

I don't know how you can charge eight dollars to do one shirt, shame on you!! There is nothing you could say that would justify that cost. Again SHAME ON YOU!!!!!! 

Frank F. 

on ReviewMyDryCleaner

5 years ago

I had my pea coat dry cleaned at the 110 Newbury Street, Boston, MA and when I returned to pick it up my coat was given to somebody else. This was fine because I understand mistakes happen. The follow up was REALLY poor. This to me points to general poor management and culture of poor customer service. I had to follow up myself days later (I was told I would get a follow up call) to find out the status and it took them awhile to know who I was. When I just picked up my coat I would assume I would be offered a deep disc... read more

Ellen K. 

on ReviewMyDryCleaner

5 years ago

I asked for zipper replacement, only slide was replaced. I specifically daub I did not want it dry cleaned but it was done . I thought 28.86 was a bit high. And I never received a receipt. 

Erica R. 

on ReviewMyDryCleaner

5 years ago

I was very unhappy with communication regarding my dry cleaning (there wasn’t any). It wasn’t ready when I was told it would be, but because of the poor service I was not charged. That shows positive customer service. 

Anita R. 

on ReviewMyDryCleaner

5 years ago

Brought in my down comforter stained through the duvet .cover. Original turn around time was 1 week. I received an email in 3 days that my comforter was ready for pickup. I am so appreciative as the nights have been so cold. The comforter is clear of stains. Both young women I interacted with were very customer friendly. Although I live closer to the Dependable cleaners on Hancock Strret I prefer the all around service at this location. 

Ruth M. 

on ReviewMyDryCleaner

5 years ago

I only left 1 jacket there, not two pieces. 

Anne B. 

on ReviewMyDryCleaner

5 years ago

I put an order through this passed week containing one gray blazer and one pair of black men's dress pants and I saw my receipt when I got home which read I had 3 pieces in my order and charged me for cleaning a 2 piece suit ?