Dependable Cleaners

Terara B. 

on ReviewMyDryCleaner

8 years ago

Horrible experience. My coat is severely damaged. Please get in contact with me as soon as possible. 

joanne s. 

on ReviewMyDryCleaner

9 years ago

I am always pleased with my dry cleaning! But...twice I have asked that my sweaters be folded and when I pick them up, they are on hangers...aggravating. The other thing that has always bothered me is that my bill is never itemized- just a total- I would appreciate seeing what each item cost. I do not trust that I have gotten the right discounts... I am just a suspicious person! 

Ernie C. 

on ReviewMyDryCleaner

9 years ago

Normally I'd rate you much higher, even a 5, but I've had two recent problems: 1. Twice I attached a note to a shirt with a safety pin (so it couldn't have fallen off on its own, someone took it off) that asked for button replacements. Both times the note was ignored: no new buttons, no message. 2. I sent a linen jacket in for dry cleaning. The pressing of the jacket was very sloppy, and in fact was pressed such that the bottom hem of the jacket was rolled over. Now there's a crease there which my wife will try to tak... read more

Marylou K. 

on ReviewMyDryCleaner

9 years ago

Disappointed in the service at the Hancock st location. Dropped my order off and asked if it would be ready for next day service I was assured by the young girl it would be ready after 5 pm. I returned the next day and was told your order is " on the floor in the back" and won't be ready until the next day. I sent an email to management and never heard back but I received an email to vote for them as my favorite local business. I will be going back to my local family-owned dry cleaners. 

Margaret S. T. 

on ReviewMyDryCleaner

9 years ago

Over the past 6 months, I asked twice for the return a fur coat in storage and was told that there was none. A month ago, which I picked up other items, the fur coat appeared. I was distressed that it disappeared, and I questioned whether I might have lost it. I am very glad to have it back, and I would appreciate your thanking the employee who found it. 

Ping B. 

on ReviewMyDryCleaner

10 years ago

I had a great drop off experience and consult about a stained jacket I wanted to drop off. I was told to return 3 days later to pick up the jacket (along with my other pieces). I returned a week later and was told the jacket was still not ready. The associate at the desk told me she would call the next day to let me know when I can pick up my jacket. I am still waiting for a call. 

Ellen D. 

on ReviewMyDryCleaner

10 years ago

I have not picked my clothes up yet. I was a bit surprised at the total amount I spent and no one would drop them off at my home. I spent over 350.00. 

Margaret S. T. 

on ReviewMyDryCleaner

10 years ago

The office is convenient for us. I appreciate the notice attached to the item indicating when an item cannot be completely cleaned. Over the years we have had few difficulties. 

Michael R. 

on ReviewMyDryCleaner

10 years ago

Funny You should ask. My last two weeks of service have left me looking for a new dry cleaner. Your team literally made me come back 3 times for pants that were ordered without a crease but came back creased even after being sent back to be redone. It does not say a lot. To add to it there is no apology, no manager involvement just 'oops' you should come back. Review my account. I spend a lot of money as a loyal customer. Your current team does not understand good customer service and basic politeness. It will drive ... read more