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Tide Cleaners
- Dry Cleaning
- Katy, TX
About this business
Location details
2201 S Mason Rd #100, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When I went to put on my uniform I had dry cleaned I tons of short gray hair all over my uniform
Business response:
We are sorry to hear that your experience was anything less than great with us at Tide Cleaners. Please contact us at 281-398-0127 so that we are able to make this right with you. We look forward to being able to have another chance to serve you. Tide Cleaners
Great service, however extremely expensive with several options in the immediate area. Three shirts almost 10.00 each!!!! Will be going elsewhere from now on.
Business response:
Thank you, Mr. Rocque. We're dedicated to the long-term satisfaction of our guests and never want to sacrifice quality for low cost alternatives. We take pride in our heritage, and of delivering a trusted clean. With that said, some savings every now and then is always a good thing! Our free Inner Circle Rewards program can help save you up to $100 a year in dry cleaning costs. I’d be happy to get you signed up so you can start receiving these offers! Reach out to us directly at tdccs@tdc-edittx.com. Sincerely, Tide Cleaners
Your company is too expensive in my opinion. I am going to search out alternative providers
mediocre service this time, took longer than 24 hrs for regular cleaning / laundry; you didn’t send me the locker number where to pick it up, so it took me a few customer service calls; the locker didn’t work properly and only opened on 5(?)+ attempt ... and the blouse needing repair was missing although i just picked up the rest up on Thursday and dropped everything on Monday ... you are too expensive for the service you provide and although very convenient, i’ll go back to my original dry cleaner unless i see some improvem... read more
First , the shirts were not in the correct lockers. Second a while shirt was bleached and stained permanently, with a note saying ‘sorry we couldn’t remove the stain’!!!! Last time I also got back a pair of trousers with the stains on them still. I returned the.m back for a proper dry clean. This was the third time the lockers were wrong. Last time I waited five days after dropping off my laundry and then I checked and found out the laundry was returned but the person didn’t bother sending me a text. And when I enquirer ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Amir. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. The plant manager for this location will be reaching out to you directly to remedy this. Sincerely, Tide Cleaners
They returned my cloth with the same stain and when i asked them if they could try again they said they couldnt
I asked for brushed service which I received, however the cleaners messed up my white polo shirt. There are brown stains on the front and back side of my shirt. I just brought the shirt a week ago and the brown stains were not there prior to me taking it there. I would like this fixed or compensated for my polo shirt
Your service is the very best and so is the quality of your work I am amazed at the excellent work you do Leonard LaNoue
Business response:
Thank you so much for your kind words, Lenard. We really appreciate you taking the time out to share your experience with us. Sincerely, Tide Dry Cleaners
Extremely expensive! 2 rompers, one short spaghetti strap dress and one simple prom dress, $105.49! One item wasn’t even cleaned- had to return for stain removal- and you could smell the outfit and knew it had NOT been cleaned!
Business response:
Thank you for providing your feedback and letting us know about this issue, Kara. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (281) 398-0127 and we'd be happy to help you out. Sincerely, Tide Dry Cleaners
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.6 star rating with 1,481 reviews.
When is Tide Cleaners open?
Tide Cleaners is closed now. It will open tomorrow at 8:00 a.m.