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Nu Yale Cleaners
- Dry Cleaning
- Jeffersonville, IN
About this business
Location details
6300 East Highway 62, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was told the cost would be $30 per bag of laundry and the bill was over $70. What gives??
Business response:
Hi Jane, we apologize for the confusion. Our "Click n' Wash" bag service is a wash/dry/fold service. Any items that can't be safely washed/dry/fold is removed and put through our normal cleaning process. We actually detailed in your wash/dry/fold items on a per pd thus saving you $10 here too. Our driver will get with you to better explain the service. Thanks.
Very expensive. 6 items for $95
Business response:
We are so sorry, Kristy. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
I went to the Springhurst location and had a horrible experience. They gave me a wrong shirt and lost mine. I returned the wrong one and they would going to look for mine. I went back a couple months later after hearing nothing to be told by the manager she didn’t remember me and I probably was in the wrong cleaners. She was not only not helpful but insulting. I will NEVER go back!
Business response:
Hi Ann, It looks like you haven't had an order with us since 10/5/18. Since it was over a year ago its likely occurred at another cleaner that is very close to our Springhurst store. Thank You.
I was disappointed that my rug came back with bug faded places that were nit there when I sent it to you. It was not stained or anything. Just sent it to be cleaned because I’ve had it 11 years.
Business response:
We clearly dropped the ball, Sharon. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
I left a pair of slacks to be altered at Jeffersonville, Indiana. They ruined the slacks. I would like to be reimbursed for the slacks.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Didn’t pick up clothes on Friday or Tuesday. Had to call and they came and got them on Wednesday
Have a new driver seems very nice however all my laundry came back not folded as always and specified but on hangers. Hopefully on Tuesday the driver can pick up all these unwanted hangers. I was unable to call Friday as the office closed. I will be calling Monday morning to resolve this mix up.. Hopefully the new driver will understand I wish my laundry folded as usual.
Called to confirm that my item could be cleaned and the CSR told me it wouldn’t be a problem. I dropped it off and and over a week later I got a text saying it was ready for pickup. I picked it up to find it had not been cleaned and that decision was made at the cleaning facility. But it took over a week to make this decision. Not pleased with the service.
Have always been pleased. This time was a swing and miss. Got the email that my garment was ready. Waited a day or so to go and the could not find it. Cashiers were very polite and nice, but wasted trip. They called later that day when it was found, but felt I should have received a courtesy credit of some kind. I had asked for heavy starch and received light. It is what it is.
Business response:
Hi Debbie, We apologize for the inconvenience. Our system shows it was scanned to the store on 8/23. It's possible a new person was working and had trouble finding it in the store. It looks like the starch level on your account was set to light still. We switched it to heavy.
Frequently asked questions about Nu Yale Cleaners
How is Nu Yale Cleaners rated?
Nu Yale Cleaners has a 4.4 star rating with 2,453 reviews.
When is Nu Yale Cleaners open?
Nu Yale Cleaners is closed now. It will open tomorrow at 7:00 a.m.