Kona Cleaners

Kathy F. 

on ReviewMyDryCleaner

2 years ago

I usually enjoy dropping off at Kona Cleaners on 17th Street. Efficient, friendly service is the norm. I dropped on on Weds, 8/4, around 5:30pm and did not have a good experience. I truly feel for businesses that are short staffed, but I am writing because I am still bothered. The person helping me was the only one there, aside from Mr. Lee, the tailor. I started taking my pieces out of my green bag and he asked how many I had. I said I needed to count and he motioned me to go faster and said they were very busy. He w... read more

Kenneth F. 

on ReviewMyDryCleaner

2 years ago

Earned a reward and attempted to use it on my 5/26/22 order. Since there was another coupon in the system, the reward wasn’t used and I paid a lot more than I anticipated. Called and spoke with manager at the Archibald location in Eastvale. Was told that she would talk with her District Manager and get back to me. She didn’t call me back and that was the second consecutive time I was told she’d call her manager and get back to me and she didn’t. I realized that it’s a ploy to avoid providing a response. The coupon program... read more

Dara B. 

on ReviewMyDryCleaner

3 years ago

Armandor was quite possibly the rudest customer service person I have ever encountered. On 4/8 he told me I could go do business at another dry cleaners if I didn’t like his attitude and that is exactly what my partner Worth Houghton and I did. 

Rolando Z. 

on ReviewMyDryCleaner

3 years ago

Last order I was overcharged for two of my shirts - I was charged for dry cleaning when they were just laundered. I was told that a refund was going to be made, but it was never done. I went to the store off Schleisman and Archivald 

Rich K. 

on ReviewMyDryCleaner

3 years ago

I have been a customer of the Ontario Rancho store for a little over a year. Recently my dress shirts have been returned with the collar pressed 1/2 way down which makes the collar stand much higher in the back. I have had to iron them along the seam before I could wear them. Last week I picked up my weekly laundry and two of the five shirts were pressed with the collar too high again instead of along the seam. I immediately pointed it out to the clerk and she agreed they had not been pressed correctly. She said she wou... read more

Marie S. 

on ReviewMyDryCleaner

3 years ago

My mother of the groom dress was ruined by your cleaners. The hem was cut & sewn by a substitute seamtress and left wrinkled and uneven. Then redone with black marks left on the dress. Then dry cleaned when the label clearly said spot clean with no dry clean symbol. Some marks were still on the dress. The top of the dress is now disintigrating. The manages has made emotionally distress full accusations. I am filing in small claims court. 

Raven S. 

on ReviewMyDryCleaner

3 years ago

The heavy set lady Hispanic lady name Rose was very rude, complaining about the price the other staff gave me for a dress price. I will never return again. Worst customer service ever! 

Marie S. 

on ReviewMyDryCleaner

3 years ago

In May 2022 I brought in a $288 beaded dark gray mother of the groom dress to Kona Cleaners on Warner Avenue in Huntington Beach. The seamstress Mee measured for the hem and the dress was left to be hemmed, to be picked up June 10. On June 13 I went to pick up the dress while at the shop she noticed the hem had poor stitching around the two hem layers. The dress was ruffled and wrinkled on what should have been a perfectly straight bottom. Some of the wrinkles had been stitched into the fabric. The person at the counter sa... read more

Richard C. 

on ReviewMyDryCleaner

3 years ago

On my last couple of visits the instructions for my clothes have not been followed very well. The Military Press I ask for is either not being followed or I am getting double creases on both shirts and pants/shorts. I also get my board shorts pressed and cleaned and the pocket flaps are not buttoned or pressed flat. It is a little disappointing.