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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
7084 Archibald Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I specifically asked for my dark colored shirts to be laundered and they were still dry cleaned and I was charged for them. The first time I went in the lady at the counter informed me and I requested the laundered service. When I picked up my stuff I realized it. This was the first time I visited your store and I feel that the pricing was not transparent. When I asked at dropoff about the pricing, the employee told me she would not be able to tell me until everything was tagged. I have never had that at any cleaning service... read more
Business response:
Joe, we at Kona Cleaners - Archibald #22 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Over priced, my first time using location. I was only given the price, once my items were ready. Pants at almost $ 5.00 per pair, was too expensive. I usually need to place 8 items per week for dry cleaning, but at this price, can’t afford this location
Business response:
Try as we might, sometimes we just don’t meet your expectations, Bernice. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
My first time there, my order cost me $115.00. I do a lot of dry cleaning and have never spent $115.00 dollars on any of my large dry cleaning orders. My 2nd order was a lot less, which makes me wonder why. After I pick up my 2nd order I will not come back. Service was fine and business area was clean.
I dropped my uniforms off at the cleaners. When I did I attempted to pay. I was told they take payment at pickup. They completed my clothes by the next day but I could not pickup for a few days. When I picked up I provided a coupon for 25% but I was told I could not use it because I did not provide it at drop off. Now how the heck am I supposed to know that if you don’t tell me or have it on the coupon? I tried to pay at drop off. Disappointing. All in all the service was fast but I got gypt on price.
Pretty sure if you look up my name you’ll know exactly what went wrong.
Had brand new jeans shortened...cost $16. Way too expensive to throw some stitches in them. And took a week. Disappointed. Calling grandma next time.
I have been asking for at least 2 months to have my drycleaning picked up and dropped off and everyone just ignores my request. I have a neighbor down the street that uses this service so not sure why nobody wants to respond to my request.
Dry cleaning was done quickly and I was contacted right away.
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
How can you charge $5.99 for luundry you never ask if was going to be dry clean for my shirts they are for work and they never ask
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,111 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.