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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
7084 Archibald Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Didn't get the 25% off I was told I would. Only 15%.
Business response:
Hello Mr. Baez, I only see that the 10% coupon was attached. Please press where it says Click to Redeem when you get these so that the coupon will go on your drop off. I'll be happy to add the difference as a credit to your account for your next visit! If you wish to discuss this further, please let me know and I'll give you a call. Thank you for choosing Kona Cleaners!
I was quoted one price of $28. for two tablecloths. When I picked them up the following day I was totally in shock we she said that I had to pay $50 and some change. I could have brought 2 new tablecloths for that price. So no, I will not be using your cleaner.
Business response:
Our customers are our world, Etta, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
I tried all day long to access this coupon and kept getting the message “oops, something went wrong. Try again”. After a number of tires I stopped. I tried one last time and now the coupon is expired. I’m usually very happy with Kona Cleaners but this is a disappointment.
Business response:
Hello Joan, I've taken a look and the coupon is on your dropped off garments. Sorry for the inconvenience but rest assured that the discount is there. Thank you for being a customer and have a wonderful rest of the week!
First time at Kona and your people misplace two of the items. The lack of concern and I dont know what happened attitude is icing on the cake. I really needed these items, find them.
Business response:
Hello Mr. Soledad, I apologize you've had a negative experience. Jonathan checked your order and indicated that a mistake had been made and the order was taken to the wrong store and would likely be delivered overnight. I've called the location that received it and they have already returned it to our central location where a driver will pick it up tomorrow and bring it to the store on Archibald. I'm sorry if Jonathan's face didn't show concern, but I assure you that he did check into your order and made sure that it was on... read more
I picked up my uniform (quick turnaround), and my uniform did not have the normal creases a law enforcement uniform shirt is supposed to have. They did, however, press the collar down like I asked. When I brought the shirt back, the associate accepted the uniform and was very apologetic, which I appreciated. The shirt was accepted to have it redone, at no charge. The following day, I picked up the shirt: the creases were present but now, the collar wasn’t pressed down as I asked! Even though it was pressed down the first... read more
Business response:
Thanks for your rating on , Danah! We’re always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
My order was not ready when they said it would be, so I had to make another trip to pick the remainder of my order. I noticed I was overcharged on first pickup and when I went to pick the remaining order I told them about the overcharge. They could not refund me because a manger was not available, They told me a manager would call me which never happened! Disappointing!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Angela. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
1) my down comforter smells like an industrial warehouse and was severely damaged. I’ve had this down dry cleaned A few times at different locations and never has it been damaged or smelled so bad. 2) the dress shirts were incredibly wrinkled and smell bad as well. 3) the suit was also wrinkled and doesn’t even look like it was cleaned Yet, I was charged $106 for this. I am incredibly disappointed and frustrated that my down was damaged. I’d rather drive back to Upland where we use to live, to use the cleaners there. I tri... read more
Business response:
Good morning Erika, Thank you for bringing this to our attention and thank you for speaking directly with Maria about your concerns. I will be working closely with her to make sure that we do everything we can to make this right. Have a great rest of your week! -Karla S. 951-509-6940
Put it this way, I've been in this neighborhood for over a year" and I hate I never gave you a try until now!
Last time they charged $8 per patch to sew on now they charged $10. I ask why so much she said patch was bigger. They were the same size. $10 is a little much to sew on a patch. When I lived in Chino Hills they changed me $5. That’s the last time I bring my jacket to get a patch put on.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,111 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.