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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
7084 Archibald Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Maria Employee and Karla the Manager have bad passive aggressive customer relationships. Don’t go here Eastvale Kona locations. Never have experienced this before with any company. Read Yelp reviews. High employee turnaround and poor Public Relations.
Business response:
Hello, I am sorry that you viewed my attempts to resolve the situation differently than how I was intending. I tried my best to explain things and make things right and am unsure what more I could have done. Our general manager has been made aware of all our recent interactions across all formats.
Just spoke with Karla the area manager to follow up with who called me to open my gate at 9:58pm. Karla stated that the male delivery driver by the name of Kevin gave a woman who was ahead of him at the gate my gate code. This woman called my phone to open the gate and who also knew I had two comforters picked up does not work for them. Karla also stated that Kevin explained to her that there was a car in front of him trying to access the gate and that is why he gave her my gate code. That explains why a woman called me as... read more
This is a follow up from my last review. My items were picked up successfully. I received a text message with great customer service. A young lady called asking that I let her in the gate and announced that she was from kona cleaners. She was a little rough in asking but I let her in the gate. Later this evening someone called my phone asking me to open the gate at 9:58pm stating they were from Kona cleaners and they were here earlier picking up my comforter. It was the same lady who called this morning asking me to let ... read more
Business response:
Hello Shay, I can guarantee that nobody in our company called you at that time. Our work cell phone is kept in-store after hours and nobody was there during that hour. It is clear that our pick up and delivery service is not the right fit for you. We believe that it is best for both you and us if we no longer offer you that service. We will transfer the current order to the store at Limonite that you have stated you have had a good experience so that you may pick up from there when it's ready.
I have been in there twice to pick up items and each time they never give me all of my items. I’d like to pick up the tie please let me know what I need to tell them when picking up so I get all of my items. Julie Farias
ed using the delivery service and truly disappointed in the customer service as well as whoever handles feedback from reviews. I called to gain clarification on the delivery service as I usually drop my items off at the location on Limonite. Upon calling the location on Archibald, I had a horrible experience on the phone with Jordan. Again, in trying to gain clarification on the delivery process, Jordan was rude and short while trying to brush me off. I simply wanted to know the process and he repeatedly told me he would cal... read more
Business response:
Hello Shay, It is terrible that you feel that this is personal or intentional as that is just not the case- I'm sorry that you've been feeling this way. Our driver did try to call you when he was at your gate and when there is no response, we do move on to the next stop. He went back to the store to have his lunch and Jordan noticed that you had not gotten your pick up. He asked our driver to reach out to you again and there is a text on our route phone at 2:40 asking you for a code to get into your gate to which you did not... read more
Last order I was overcharged for two of my shirts - I was charged for dry cleaning when they were just laundered. I was told that a refund was going to be made, but it was never done. I went to the store off Schleisman and Archivald
Part of clothing not ready when it was promised.. Pants not pressed according to my instructions/specifications, had to return it. I'm livid that not all my clothes were ready at the specified time before a very important business trip. This is has happened before, but tried to give them a second chance. I wasn't even offered a discount for their mistakes.
Business response:
Hello, I am sorry that you had such a negative experience. We do promise next day but delays do happen and I’m sorry that this affected you. I have spoken to Maria and am happy to hear that we are going to redo the creased pants for you. We will not charge for the 3 garments that were processed incorrectly/ late. Again, I do apologize that we caused you stress before your trip and hope we can make it better in the future. Thank you for choosing Kona Cleaners!
Messed up coupon cannot be redeemed at pick up
Business response:
Hello Carlene, Your coupon has been applied. I'm sorry for the miscommunication that made you think that there was no coupon on your order. Thank you!
You ruined my dress I will never go there again
Business response:
Hello Ms. Ramirez, I'm sorry you didn't like the way that your dress came out. The seamstress did follow instructions during your consultation as well as the follow up phone call. The dress had already been cut at the bottom and extra fabric with a straight hem was brought along to add to the length. The alteration was done in one day as per your request since you told us that you needed for a wedding. I hope you change your mind in the future and that we see you again! Thank you for choosing Kona Cleaners!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,111 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.