Dependable Cleaners

Kathy 

on ReviewMyDryCleaner

11 years ago

This was not my first visit. Although I am relatively new to the Watertown store, I have been using Dependable Cleaners for at least 5 years now. I was not impressed by the staff in Watertown. They seemed very unfriendly and not willing to answer simple questions regarding the coupon presented. For example, when I asked how much the order would cost with the coupon, the clerk responded by saying, "I don't know, I'm not good at math". Very off putting response. I will not go out of my way to use the store again. 

Alan B. G. 

on ReviewMyDryCleaner

11 years ago

staff at Hingham store is very friendly & helpful, but the presser(s) at the production facility either don't look at the special instructions tags or can't press suit/sport coats per instructions . Specifically, I instruct that the collars be pressed (vs rolled on a form) in order to ensure that the outer collar covers the backing. I consistently have to request that the cleaned and (improperly) pressed coats be returned for rework. This is that third or fourth season with this complaint. Do I need to change cleaners & go w... read more

Amanda N. 

on ReviewMyDryCleaner

11 years ago

I'm a very upset customer. Careless error charging my dry clean order ($137) TWICE to the account that is on file when I specifically said "NO... Using this card" (holding the card in my hand) Spent almost an hour waiting for the person to fix it. She was very sorry and promised that it would NOT go through. When I check the account there are TWO charges on it. And NO credit. Im very upset and stressed over this. I am waiting patiently for a call back for someone to quickly fix this. Pure carelessness on the person who was ... read more

Andrea S. 

on ReviewMyDryCleaner

11 years ago

This was not my first trip by any means. In fact, I'm quite annoyed. Everytime I want stains removed I instruct them to use harshest chemicals at the onset. I've never had damage and the mgmt notated my account to reflect that request multiple times. Once again (my third trip) on this item - stain still there, harshest chemicals not used despite 2 previous requests. Looking at my acct - notation was gone. I am very tired of making 3 and 4 trips for the same garment EVERY time. I am only in that area every 2 weeks an... read more

Beth J. 

on ReviewMyDryCleaner

11 years ago

Dep[endable Cleaners successfully removed stain from my sweater at a reasonable price, however, they charged $30 for a minor sewing job! 

Usamon W. 

on ReviewMyDryCleaner

11 years ago

I was happy with the service until I found out that a belt of one of my coats got broken. The belt can't snap together. The buckle is warped. Then, I brought my husband's coat to have it fixed due to some rips and a missing button. It was completely sewed up, instead of sewing on a new button 

debbywenzler 

on ReviewMyDryCleaner

11 years ago

I brought my husbands shirts and Sports jacket down to the Dependable Cleaners in No. Scituate, on Monday, May 10th. I will take the time to first of all, to commend Lidia who was a great help. I went to pick up the shirts and jacket today. with a note saying they saw that a button was missing, and they sewed it back on. There was no button sewd on, and the inside of the jacket lapel had a very obvious stain. There was no dry cleaning done or button sewd on. Regards, Debby Wenzler 

Julie S. 

on ReviewMyDryCleaner

11 years ago

James picked up two suitcases of my clothes last Friday, at 300 Commercial Street, along with a typed list of the items which are to be stored until the Fall. I did not get a confirmation, nor is there any mention that the items were picked up on my account at 110 Newbury St. I called today to find out how you confirm that James picked up those items but no one has called me back. Also, James was supposed to deliver the items ready for pickup at 110 Newbury Street, but he didn't. I do not have anything for him to pick up... read more

Justine G. 

on ReviewMyDryCleaner

11 years ago

Interesting that you don't list any negative reviews. 4 WEEKS later I am still waiting for a call back from the manager after you lost 2 blouses and charged me $35 for a zipper that's still broken. Not "Dependable" at all.