This profile has been claimed by the business owner or representative.
In 1950, Carousel Cleaners was established as a founding tenant of West Vancouver’s Park Royal Centre. Carousel Cleaners was bought by Wayne and Anne Bastien in 1972, the jewel of a chain of cleaning stores across BC. Cam Bastien assumed management of Carousel Cleaners in 2000. Since then, he’s held a seat on the Park Royal Mall Merchants Association and has served as the Association President of the B.C. Drycleaners and Laundry Institute (D.L.I.). Carousel Cleaners is a member of the Better Business Bureau and the B.C Fabr... read more
891 Park Royal Shopping Centre (North Mall), West Vancouver, BC, V7T1H9, Canada
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 6:00 p.m. | |
Tue | 8:30 a.m. to 6:00 p.m. | |
Wed | 8:30 a.m. to 6:00 p.m. | |
Thu | 8:30 a.m. to 6:00 p.m. | |
Fri | 8:30 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I sent an email on Tuesday, Sept 8 asking why my order was not delivered and it is Thursday, Sept 10 and still no response. Not good service.
Staff is very friendly, my clothes become clean as I expect.
Too expensive. Far more expensive than what I'm used to for dry cleaning. I won't come back.
I brought my daughters prom dress in for cleaning on a Thursday. I was told it would take a week as we needed it also to be hemmed. I was told it would be dry cleaned first. I got a call a week later to say it wasn't back yet and when did I need it. I said by Monday at the very latest. I then get a call to say it was back and could pick it up. I went there on Saturday (9 days after first bringing it in). I was told that it was not drycleaned and did I want it sent out. I said no, not at this point as I wasn't confident that... read more
I called Cam to get a coat re-done and asked about two other things. First - thanks for redoing the coat. The smell seems to be gone now. I did ask about a mystery bag that was dropped off at our place though and Cam explained we should have two bags but one had the wrong name so that would be corrected. It was not. I also asked for a hanger recycling box (the 2nd time asking actually). I didn't get one.
A good idea for people that do a lot of dry cleaning. However, we don't. My first item was supposed to be a free one, or so the nice gentleman who came to our door declared. However, I got a bill for $15.00 after it was delivered back to me. Thought this was a bit excessive for one poncho. However, will pay it. I don't think we use a dry cleaners enough to justify an ongoing relationship with you. Will leave the bags, etc. outside the pickup and delivery area for the gentleman to retrieve.
No, I was not happy with the service. My silk blouse did not lay flat near the collar and top button. While I appreciate that the owner was willing to do it over, it is really is about my time as well. I had to ask for it to be delivered and when it was, the blouse looked exactly the same. I steamed it a little and that took care of the problem.
Dropped off a few items and one came back dirty and seemed like it wasn't even cleaned. They told me I can come back and have it done for free. That's a waste of my time. I will never go back.
I was amazed by the job done on my clothes. They looked as if I had bought them right now.Some of them had some old stained which have not been removed from previous dry cleaning before and some of them had changed color from previous washing, but after this time dry cleaning in Carousel Cleaners, all of them looks really fresh and new and shining.
Carousel Cleaners has a 4.6 star rating with 862 reviews.
Carousel Cleaners is closed now. It will open at 8:30 a.m.