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Carousel Cleaners
- Dry Cleaning
- West Vancouver, BC
About this business
Location details
891 Park Royal Shopping Centre (North Mall), West Vancouver, BC, V7T1H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
INCONSISTENT QUALITY. I recently had a good quality trench quote returned with multiple buttons missing and damaged fabric. Not worth the prices that they charge!
Business response:
Hi Anne. Thank you for your recent feedback. We are very sorry to learn that you did not have the experience that we are known for. Please know that we have looked into this further and can assure you that our team has followed the care label for your coat directly. We realize there was a miscommunication regarding the buttons of your coat and are pleased that we were able to correct this for you. We would be happy to discuss this further with you. Thank you.
Your service is really awful! This is the 2nd time I'm having trouble with you. Last week I called for pickup service. The package was picked up on Monday and I was told that it would take one week to deliver the package. I called today to follow up and I was told that it takes ABOUT a week and not sure exactly when but my package will be delivered in 3 days!!!
make your prices closer to your commentators instead of double I wont be back
The customer service is excellent (@park Royal). Very attentive staff. The quality of cleanliness is good. However, the price looks high to me! That I was charged $38 only to press a sleeveless dress!!!
Business response:
Hi Simi. Thank you for providing your feedback. We greatly appreciate it!
There were a few spots left and I was not told this.
Business response:
Hi Irena. Thank you for your feedback. We would be happy to have another look at your items. Please bring them in and our team will have another look. Thank you.
It was about twice as expensive as the already expensive competition. Even with 20% off, my husband's blazer was more expensive and my (short) coat was $50. When I questioned the cost, because it was about the same length as a blazer, I was told there was hand finishing to "remove pills". There were no pills when I took the coat in. I definitely won't be back; please remove me from your contact list.
Business response:
Hi Shannon. Thank you for your feedback. Our company is known for its thoughtful, safe, and quality driven cleaning approach to high end value items like the ones you brought to us. We are sorry to learn that you did not find quality in our work or cleaning methods. We do appreciate your feedback and please know that our team is always happy to provide an exact estimate for items before cleaning (if requested) to prevent any misunderstandings.
I had a stain on my dress and that was a purpose of getting it dry cleaned. They couldn’t take the stain off but give me a nominal discount. I still ended up paying $22 for dry cleaning with stain remained on dress.
Business response:
Hi Sheri. Thank you for your feedback. Please know that our team followed the care tag label and did everything they could to help improve and remove the stains. Please know that stains can be very challenging to remove all together depending on many factors such as, what caused the stain, how old the stain is, and the possibility of the stain being treated before we received the item. Although our team did its best to remove the stain and in an additional effort in wanting you to have a great experience with us, we also pro... read more
I came to your shop when my cleaner shut down after 25 years. I am a long term client to any place I go, but your rates are 3 something 4 times above average. I paid $22 for a crop pant and yet other places charge me $6 for it. I am sorry but I don’t understand why your prices are so high.
Business response:
Dear Farah, We are sorry to hear that you were disappointed by our pricing. Our company is committed to the highest standard of quality for our work, and that is reflected in our pricing. We hope that you were pleased with the results and will decide to come back, as we would love to earn your business. We are always happy to provide pricing information when items are dropped off, and can answer any questions you may have. Thank you for sharing your feedback, The Carousel Team
Brought leather jacket in with odour. Dropped in to see Cam but wasn’t in. Was told when he would be in but when I came back, no Cam. Wife I’ll so understandable. Phoned to see when in, came back in but again, not in. Left jacket. Received call from Female with options. Next day I came in to pick up jacket but not there! Wow! Was told they would call as soon as it was back. No one called! I dropped in while shopping at Park Royal, picked it up. You tell me what your opinion is of hue service was!?
Frequently asked questions about Carousel Cleaners
How is Carousel Cleaners rated?
Carousel Cleaners has a 4.6 star rating with 895 reviews.
When is Carousel Cleaners open?
Carousel Cleaners is open now. It will close at 6:00 p.m.