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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State St, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I had a concern about one of my items, I was contacted within a day. Chrissy was professional, courteous, and resolved my concerns during that phone call. I would recommend Best Cleaners without reservation!
Staff is extremely friendly! Always have done a great job.
Business response:
Thank you Amy!
Clothes were picked up and returned on time. Clothes neat and clean.
Business response:
Thank you so much for your remarks and taking the time to give us your feedback !!
Order was done earlier than expected!
Business response:
Cindy, Thank you for your feedback we strive to exceed our client exceptions. We look forward to providing great service in the future as well.
Great service
Business response:
Darroch, Thank you for providing feedback. We look forwards to taking care of you dry cleaning needs in the future.
We were supposed to get a Pick up today. Didn’t happen Richard Miller 518 852 9626
The system you had before worked for me. This new system does not.
Business response:
We have no excuses, Elaine. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
This is twice now that my dry cleaning delivery was sent to the wrong (former) address. I even dropped off the dry cleaning at your Delmar store and confirmed with the store rep the new address and she told me that it was all taken care of. Then weeks later when I did not receive my dry cleaning on the scheduled date, I found out that some else had it! Two strikes and you are OUT!! I am taking my business to a different company.
Business response:
Best Cleaners - NY strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
My order was separated and it took over a week of calls, staff excuses, holds, call backs, and chasing to finally get my item back. Perhaps an accident but Best had already delivered someone else’s item (a men’s kilt) to me in another delivery. I’m so disappointed because the delivery service is the convenience I need. It’s too gut wrenching to guess if my clothes will be lost or returned and I don’t want to take that risk with your company. Wish you did better tracking.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.5 star rating with 615 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open on Monday at 8:00 a.m.