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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State St, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Last year a Pottery Barn queen size comfort insert was lost. This was acknowledged at the time and I was told I would be contacted. I was not contacted so I called and no one has returned my call. I believe there is a new manager since the item was lost. I basically have given up on being refunded. I still use Best Cleaners since it's convenient but I try to use other cleaners when possible and I would not recommend.
Business response:
Sheila, I am truly sorry about this experience that you had with Best Cleaners, I can assure you that our main objective is to keep our clients happy and give you the Best service. I will be reaching out to see how I can try and turn this experience around for you.Thank you, Desmond
No longer staying in Albany, NY. Your schedule did not work for me. Have returned home in the West Coast. I was not assisted by anyone while in the area over a month ago.
Business response:
lisa, I am truly sorry for your experience. I would like to reach out to you in order to see where we could have done a better job. Thank you, Desmond
Stain was removed. Timely delivery.
Business response:
Wow, Jeanne! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
I didn’t get my delivery that you wanted me to rate.
Business response:
Thank you for providing your feedback and letting us know about this issue, Drew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I will personally reach out to you tomorrow to try and correct this situation. Cheers, Best Cleaners
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Shirts have been lost. Collar-stays not consistently used. Despite numerous complaints, it has not been corrected.
Again, Driver has not picked up last Thursday and today in Slingerlands. Came last week and left dry cleaning on my front door and left dry cleaning bag hanging on my back door. very frustrating- A few weeks pick up was Ok but again pick up and delivery unreliable. Apparently your drivers don’t talk to each other. Matt reliable for years- different drivers- no consistency.
Business response:
Ronnie, I will be contacting you shortly. That is not the experience we want you to have with Best Cleaners. I will make sure we get this issue resolved.
I’m on your pickup and return service and received a statement saying I owed you money.! I called and who ever answered the phone looked up account and told me I didn’t owe any money.
Pickup service was unreliable. Repeat missed pickups that caused two emails and two phone calls to arrange pickup to be restored. I’m ok with not having regular pickups but then provide an avenue to request pickup when required.
Business response:
Thank you for providing your feedback and letting us know about this issue, Libby. Soon we will have a mobile app that will allow an easier way to request a pickup. Please feel free to reach out to me at 518-649-2501 with any issues in the future. Chris - Delivery Manager
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.5 star rating with 624 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open on Monday at 8:00 a.m.