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Best Cleaners
- Dry Cleaning
- Delmar, NY
About this business
Location details
246 Delaware Ave, Delmar, NY, 12054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I had 3 communications by e-mail choosing a particular Monday. I expected someone to come bye. No one showed up Monday-Tuesday, Wednesday or Thursday. To I went to another cleaners. Good PR, but poor follow through.
Business response:
We have no excuses, Lawrence. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
I will admit I have always had a pet peeve about the cost of dry cleaning. I didnt even ask how much for one button to be sewn on a pair of shorts. Two small wool blankets drycleaned was ridiculously expensive. I did get a nice plastic carrying bag with them. Loaded with hair from my cats already. Now, that one's on me.
Business response:
We are so sorry, John. We want to get to the bottom of whatever happened that caused you to give us a one star review, so we'll be reaching out to you shortly.
I have had 2 suit pant Shredded in the backend I have called and left multiple messages for Samantha who I was advised is the manager and I’ve spoken to her at least once she asked me to bring the pants in I did and drop them off and then while I was waiting for a response to those pants another pair of my pants damage. This issue has not been resolved since at least December 2021. This is poor response from your staff. I have been very Patiently waiting for a Resolution.
Business response:
Hi Marquis - my name is Catherine, I am the owner. I am looking into this situation with my Director of Operations, Melody, right now. What is the best number to reach you on to fix this issue? Thanks you for your patience, Catherine
Come by when you find my green LL Bean shirt that you have lost!
I already have. One of my shirts is still missing and you have made no attempt to offer adjustment.
Business response:
We can't stand the fact that we let you down, Albert. We'll be reaching out to you in the hopes we can make it up to you.
My green shirt is still missing as well as the blue bag. Don't trust you with any more items.
Business response:
We've received your two-star review, Albert, and we're deeply disappointed that we weren't able to meet your expectations. We'll be reaching out shortly to see how we can help.
You lost the coat I brought in on November 17, 2021. I have not received compensation for it as promised and now you're sending me a message that my item is there and I owe you $5.00! For what? Aggravation, many phone calls to your store and several trips there? And what item are you referring to? No, I am not at all satisfied and definitely not pleased with your service!!!
Business response:
Hello Mrs. Dare, I apologize for the poor service that you have received as well as the loss of your jacket. Per our conversation and email, the compensation should have been credited to your card that we have on file in our system in order for you to purchase a new coat. I apologize if that is not the case and would love to speak with you further to rectify this.
I dropped a wedding dress off September 25th to be cleaned and did not get the dress back until January 21st. When I inquired about the dress in late November I was told the dress needed to be sent back to the cleaner because it still had places that needed to be cleaned. 4 months later I was told it was ready. When I picked it up it was sealed in a box that indicated it had been preserved. The form clearly said only clean the dress. I wanted to make sure I could open the box to check the dress so I called the manager, Sama... read more
Hi, Liz, Your Delmar folks---Jasmine and Deidre-- are really nice. Love your program. But still haven't worked out the free delivery of my clothing. Great deal, though I don't mind driving in to Delmar from Albany. Not that I'm turning down your great offer. :) So could you please call me? Will someone pick up my next batch of clothing to be serviced by your company today Thursday? Do I still need to go into Delmar and pick up the clothing I dropped off the other day? A bit confused. Best, Bob Congemi 518-366-5... read more
Business response:
Thanks so much for your feedback Robert, it was an absolute pleasure chatting with you today and I'm so glad we were able to get you going with our pick up and delivery service!!
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 960 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 9:00 a.m.