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Tide Cleaners
- Dry Cleaning
- Valencia, CA
About this business
Location details
27011 McBean Pkwy, (at Magic Mountain Parkway), Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Gave Flair Cleaners 1 more try. Supposed to have pant legs shortened by 2-1/2 inches, since the leg size I had to purchase was 2 sizes larger. The person hemming them must just of thought this can't be true, so only took them up about 1-1/2 inches. And cost, $37 dollars. I will take them somewhere else, pay again, probably less, and get them hemmed to the size that fits.
Business response:
Hi Catalinabob2descanso, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your visit. Please contact the store manager at (661) 753-9900 so we can help resolve this problem as quickly as possible. Sincerely, Flair Cleaners
I was told 2 weeks ago my shirt with multiple tears could be fixed after being examined multiple times. After waiting for 2 weeks with no updates, calls, or text messages, I get to the store and am told no they won't do it. Due to multiple reasons. -Because it's too many tears -Each tear is a dollar - Maria said so Not only that, but the rudeness of these individuals was very unpleasant.
Business response:
Hi Suzy, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your visit, based on your account of your recent visit it certainly seems like there were several areas in which our team could have improved your experience through better communication and professionalism. We've taken your feedback provided our team with additional training based on your feedback. I've asked our store manager Maria to re... read more
You charged me 26 dollars a shirt to see on two patches. Never coming back
On Wednesday, January 25, 2023, as a result of a One (1) Day Wash-and-Fold Service as recommended by Flair Cleaners and ordered by myself under the clear contingency of “No Heat”, three (3) Lacoste Polos were damaged by-way of heat shrinkage and are unable to return- to-form. Additionally, evidence of heat is obvious on a limited, graphic tee with permanent heat damage to the graphic; another graphic tee from the same collection, ordered and worn the same amount of times remains in “Like New” condition as per every other gra... read more
Business response:
Hi Taylor, Thank you for the recall of your experiences. However, as we stated in our February 8th and 17th communications, where in both communications you demanded immediate payment for damages to your garments we requested that you return the garments to us that you have claimed are damaged to us so that we may assess them to determine the state and repairability of the garments. Unfortunately, you have chosen to ignore all communications and instead threaten us with legal action and accrued interest on payments that ... read more
i didn't feel like the tailor was kind and when i tried on the pants on home, they fit terribly. i'll likely have to try and get them fitted by another place. i felt like the tailor was uncomfortable making women's pants fit a male body and the work shows that. i will not be going back and will not be recommending anyone go there if being respectfully treated is something you value. i gave two stars to honor the tailor's time and labor.
Business response:
Hi Prabh, Thank you for providing your feedback and letting us know about this issue. We tried contacting yo but were unable to reach you. Could you please contact the store manager at (661) 753-9900 so we can help resolve this problem as quickly as possible. Sincerely, Flair Cleaners
Not happy with your cleaning and the result of your cleaning process .,! You also made my brand new upholstery sofa covers ruined and all zippers broken and was missing !! I always wanted you to know ., and I made a mistake by not complaining at the time !!.
Business response:
Hi Nyra, We are very sorry there was an issue with your sofa covers. Unfortunately, we couldn't find a record of having cleaned any sofa covers in our system, did you perhaps use a different account? We would appreciate it if you could give our store manager Maria a call at (661) 753-9900 so we can discuss the issue further with you. Sincerely, Flair Cleaners
My patches were not sewn on as requested. I spent over 100 dollars on alterations. Poor communication skills with personnel working there.
Dropped of wash and fold on Friday was to pick-up on Monday after 5. As I count that is 3 days to get a small bag of wash and fold completed. When I got there at the prescribed time on Monday, I was told that they had misdated my laundry (my receipt said Monday after 5, so I don't know how they could get it misdated) and it would be ready on Tuesday? I told them I was flying out on Tuesday and to give just give me my laundry back. The person I was working with walked back and told me they had just put in the washer so I coul... read more
Business response:
Hi William, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your visit. Please contact the store manager at (661) 753-9900 so we can help resolve this problem as quickly as possible. Sincerely, Flair Cleaners
Got out some bad stains! Never thought it could happen.
Business response:
Thank you so much for your kind words, Jan. We really appreciate you taking the time out to share your experience with us. Sincerely, Flair Cleaners
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.4 star rating with 820 reviews.
When is Tide Cleaners open?
Tide Cleaners is closed now. It will open at 10:00 a.m.