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Tide Cleaners
- Dry Cleaning
- Round Rock, TX
About this business
Location details
3200 Greenlawn Blvd, Ste 100, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was told at drop my cleaning would be ready by 5 on Thursday. I made special trip from Pflugerville to pick it up and told it was not ready. i would have appreciated a phone call or text to let me know. When I picked it up on Saturday in the valet drive thru I had to wait a while before someone came out. I was ready to go inside when someone finally came out.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sandy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (512) 592-4885 and we'd be happy to help you out. Sincerely, Tide Cleaners
Shirts not pressed properly
Business response:
Thank you for taking the time to provide your feedback, Armando Our #1 goal is to provide great service and value to our customers. We take your feedback to heart and a member of our team will be reaching out to you shortly. Cheers, Tide Dry Cleaners
Way too much money for two shirts. I will not be back
Business response:
Thank you for taking the time to provide your feedback, Patty Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
I’ve been using Tide Cleaners since they opened. I’ve given them one to many chances to get my cleaning done correctly. And this last time was the last time. When I drop clothes off to all be laundry with heavy starch and several shirts get Dry cleaned with no starch. Extremely frustrating and refuse to use y’all again.
My husband and I dropped off 2 items on a Friday evening, the clerk looked us up by telephone number took out items and said it would be ready after 3pm the next day (Saturday), we asked her if we needed a ticket she said no just come by tomorrow for pick up. The next day after 3pm we arrive to pick up our items. My husband is told there is no record of him dropping off our items and that they don’t have anything for him to pick up. After giving to clerk that day more information she states the items are in Austin and would... read more
Communication isn’t thourough, I am not receiving my items when they originally say they’ll be ready, and I do not get notifications the way I requested in a timely fashion. I was sent a survey regarding my current order but I haven’t gotten the notification with a code for them.
Business response:
Thank you for providing your feedback and letting us know about this matter, Morgan We pride ourselves for having the highest standards in the business and are sincerely sorry to hear those standards were not met in this instance. We’d love to work with you in finding a resolution. A member of our team will be contacting you shortly. Sincerely, Tide Dry Cleaners
I have called for pick up service several times and no one has gotten back with us. When we call the store the phone rings and then we get a busy signal. I have read one good review about this company yet. Now I believe it’s all true, not a good company to trust your dry cleaning with!!!
Business response:
Thank you for the review Charles. We have been in contact with you.
they damaged a shirt and I had to go back twice to find that out, was not pleased
The bottom line is......the service you provide is worth more money, but then I realized that I have been paying double the money compared to the many cleaners around you. You have to compete with cleaners that are down the road from you in order to retain a loyal customer base. Good Day!
Business response:
Thank you for taking the time to provide us your feedback Robert.
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.4 star rating with 1,086 reviews.
When is Tide Cleaners open?
Tide Cleaners is open now. It will close at 5:00 p.m.