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Tide Cleaners
- Dry Cleaning
- Houston, TX
About this business
Location details
5710 Memorial Dr Ste A, Houston, TX, 77007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Too expensive, time line of the return of items was incorrect, un-knowledgeable staff, could not tell me how long it would take to get a comforter back, and where it would be sent? Was told 3 weeks? When I asked why so long, they could not give me an answer. I ended up picking up the comforter and taking it to another location, that will return in 4 days.
Business response:
Thank you for taking the time to provide your feedback, Jack Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
Makes dry cleaning a positive customer service experience!
Business response:
Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience with us. Sincerely, Tide Cleaners
I have been a loyal and appreciative customer for over a decade, but no more. For the last year you have failed to do my shirts correctly half the time. Managers at 2 locations have added notes and I believe tried to get it right more than half the time. This last episode I returned 2 shirts once and then a second time. For these 6 tries none were done correctly. I will request a refund when the manager returns Monday. There are competitors within walking distance. I hope someone can perform more than half the time
Business response:
Thank you for taking the time to provide your feedback, J W Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
I was charged $200 for $60 worth of dry cleaning. I usually go to River Oaks Cleaners. I decided to give Tide a try. I figured for the convenience of the drive through that it might be near $100, however I was appalled when I realized I was charged over $10/shirt. The quality of the dry cleaning is good, but no dry cleaning is worth $10+ per shirt.
Business response:
Thank you for taking the time to provide your feedback, Adam Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
I had a horrible experience. I asked them to dry clean my wedding dress. I was significantly over charged because they preserved and sealed my dress which I did not ask for. I planned to sell the dress so this was actually a disservice. They also threw away or misplaced the designers garment bag that went along with the dress which would be important in the sale. Attached was the fabric swatches, breast cups, dress straps, extra lace and beads. I’m highly dissappoimted and would not recommend this company. Will be sharing my... read more
Business response:
Thank you for taking the time to provide your feedback, Abigail Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
Your 50% discount for first time customer is very deceiving. I will not pay over $120 (regular price) for 12 items in any other business. For that reason I will never return.
Business response:
Thank you for taking the time to provide your feedback, Roger Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
$23 to dry clean a sweater is insane. Will go to a different dry cleaners
Business response:
Thank you so much Deborah. We really appreciate you taking the time out to share your experience with us. Sincerely, Tide Dry Cleaners
There was no email notification regarding the past 2 deliveries. Had to go to the storefront location on Memorial drive to ascertain the status of the cleaning. The staff onsite were not apologetic and suggested I try all of the delivery lockers for my order. Finally received a text message from someone’s personal phone telling us which locker to retrieve the order. Again no apology. I have been a customer of the MW cleaners and never had this issue. I will be taking my business elsewhere going forward
Business response:
Thank you for taking the time to provide your feedback, Debra And Steven Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners
A sweater was lost. I've had similar issues before. Talked to the location directly and they were supposed to be investigating but I haven't heard from them. I'd really appreciate it if someone would follow up with me about this.
Business response:
I would like to sincerely apologize for the issues you experienced in our store. Our goal is to exceed our guests’ expectations and we obviously fell short in your case. My name is Marvin Spanier , I am the owner of the store and would welcome the opportunity to rectify the issues you experienced. Please send your contact information to customerservice@looloo9.com so we can reach out to you. Sincerely, Marvin Spanier Franchise Owner
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.2 star rating with 600 reviews.
When is Tide Cleaners open?
Tide Cleaners is closed now. It will open tomorrow at 7:00 a.m.