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Pico Cleaners
- Dry Cleaning
- Los Angeles, CA
About this business
Location details
9150 W Pico Blvd, Los Angeles, CA, 90035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
I had three items altered all three were done incorrectly when trying to explain what was wrong I was met with the rudest Exchange I’ve ever had ultimately after over an hour finally they acknowledged their mistakes and agreed to redo them all. The stress of the experience was more than anyone should have to go through for paying for alterations it was a horrible horrible experience
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review on is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
I had dropped off my black jeans to be dry cleaned. When I picked them and wore them it looked like the cleaners didn’t dry clean the jeans. They simply hung it on a hanger.
Business response:
Hi! Please bring the jeans back and we will take care of it ASAP. Ask for Robert the manager and explain what happened & he will take care of it .
When. I dropped off my dry cleaning I received a receipt that indicated I dropped off 94 pieces. When I picked up my dry cleaning there was only 89 pieces. I was told that it was a mistake in the original count and the 89 pieces is correct. I find that hard to believe. The manager on duty said she spoke with “Robert” and that he would call me after he he reviewed the video. Still waiting for the call. Also I have received better discounts before than I received on this order. Very disappointed with the customer service
Business response:
Pico Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
My clothing came out nice; that said, I was quoted a very different price than I was charged per garment. I find this to be unethical.
Business response:
We clearly dropped the ball, Lawrence. You mean the world to us and we'll be reaching out shortly to see what went wrong and how we can fix it.
I honestly have to always go back twice for items that haven’t been cleaned and rescue them over and over again! Few times they messed up my designer clothes and I was very angry! I would not recommend this place for the price they charge and the bad experiences I have had with them
Business response:
We can't stand the fact that we let you down, Farrah. We'll be reaching out to you in the hopes we can make it up to you.
Last time I needed pants and other clothing altered, The Macher had a new gal writing It up and I went through details with her. Everything was wrong.
Horrible experience. Bad customer service and bad cleaning quality. I was charged almost $20 for a bad customer service and bad cleaning quality. Won't be coming back here. After picking up my coat, there was hair that is not even mine all over my coat, my coat was still dirty and it have a lot of dust and thread from different colors. Disgusting and poor cleaning
Business response:
We are so sorry, Jose. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we'll be reaching out to you shortly.
Rude and very expensive for what they did in the tailor.
Business response:
Hi Melissa, Who was rude to you?
Terrible. Switching dry cleaners. Woof.
Business response:
We have no excuses, Brynne. We only want to make things right, as a one star review on is something we at <CompanyName> do not take lightly. Let's talk about it and see how we can be better for you in the future.
Frequently asked questions about Pico Cleaners
How is Pico Cleaners rated?
Pico Cleaners has a 4.8 star rating with 1,270 reviews.
When is Pico Cleaners open?
Pico Cleaners is open now. It will close at 6:00 p.m.