Kona Cleaners

Steve L. 

on ReviewMyDryCleaner

2 years ago

Used app”on my way” and “here”. Wasn’t on rack, wasn’t ready. Same with person in front of me. Same excuse….didn’t get it. Clerk was alone, unhappy customer on phone and I waited awhile. 

Maggie M. 

on ReviewMyDryCleaner

2 years ago

The worst service I've ever experienced. Their Eastvale limonite store damaged my Burberry coat. The entire painting all peeled off, The coat can't be wearing anymore. Their stuff were rude. All they trying to do was absolving themselves from responsibility. Please imagine that your cloth ruined by a laundry store during cleaning then you're told that you have to ask the clothing brand what to do with this, they're not responsible for the damage, because the manufacture didn't make this cloth right!!!!!! 

Shanetta S. 

on ReviewMyDryCleaner

2 years ago

Just spoke with Karla the area manager to follow up with who called me to open my gate at 9:58pm. Karla stated that the male delivery driver by the name of Kevin gave a woman who was ahead of him at the gate my gate code. This woman called my phone to open the gate and who also knew I had two comforters picked up does not work for them. Karla also stated that Kevin explained to her that there was a car in front of him trying to access the gate and that is why he gave her my gate code. That explains why a woman called me as... read more

Shay S. 

on ReviewMyDryCleaner

2 years ago

This is a follow up from my last review. My items were picked up successfully. I received a text message with great customer service. A young lady called asking that I let her in the gate and announced that she was from kona cleaners. She was a little rough in asking but I let her in the gate. Later this evening someone called my phone asking me to open the gate at 9:58pm stating they were from Kona cleaners and they were here earlier picking up my comforter. It was the same lady who called this morning asking me to let ... read more

Julie F. 

on ReviewMyDryCleaner

2 years ago

I have been in there twice to pick up items and each time they never give me all of my items. I’d like to pick up the tie please let me know what I need to tell them when picking up so I get all of my items. Julie Farias 

Shay S. 

on ReviewMyDryCleaner

2 years ago

ed using the delivery service and truly disappointed in the customer service as well as whoever handles feedback from reviews. I called to gain clarification on the delivery service as I usually drop my items off at the location on Limonite. Upon calling the location on Archibald, I had a horrible experience on the phone with Jordan. Again, in trying to gain clarification on the delivery process, Jordan was rude and short while trying to brush me off. I simply wanted to know the process and he repeatedly told me he would cal... read more

Shay S. 

on ReviewMyDryCleaner

2 years ago

Called about a first time pick up and the gentleman was very short, tried to rush me off the phone by telling me he would call me back after he asked his supervisor if I’m in their route. I insisted that he place me on hold to ask as I’m in need for a pick up. He agreed rudely to place me on hold only to return to say his supervisor will call me back. I thanked him and he replied rudely with yea. Is this hue you treat your paying customers? Customer service needs to be enforced to the highest quality as there are many option... read more

Alexis I. 

on ReviewMyDryCleaner

2 years ago

These coupons never gets loaded onto my account! Also I keep updating my location but it keeps adding me to Santa Ana. I’ve never lived or used any of Orange County’s locations. You app/account system is horrible!!! 

Ivan W. 

on ReviewMyDryCleaner

2 years ago

2 weeks behind on alterations??? Maybe need more staff on that area. No great coming in with very subtle hello compare to next customer, and when I ask how long will it take . She didn’t even check , just said 2 weeks !