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19754 Yorba Linda Blvd, Yorba Linda, CA, 92886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My first experience with Kona and their prices are way out of line. I had 10 dry-clean items and 26 shirts. Even with a coupon for 10% my bill was $140.63. Shirts are no more than $1.85 at the most expensive place ($1.66 w/coupon). $40 for shirts. Average charge for drycleaning $10 per item ($11 before discount). Mostly trousers and blouses. No silk fancies or specialty items. Never going back there again.
Asked for a Permanent crease be applied for my new Umpire pants. Was not done. It is very important to me to look my best when I enter the field. Sharp looking appearance is a first impression that counts.
My only problem was with the sewing service. Brought in a pair of jeans that needed the front and back pocket sewn. Paid in advance for service for $10 (assuming that was total for sewing) along with shirt pressing and sweaters to be dry cleaned (total of $32). After taking it home found out that only the front pocket was sewn. So returned the jeans. The next day my wife picked up the jeans, only to be charged an additional $5. So total was $15 just to have front and back pocket sewn. I don't know how much service like this ... read more
The front desk personnel was excellent. My promised date was not met by three days, but not too upset by it.
I take my cleaning in to the store on Richfield (2 doors down from where I drop my dog off for grooming). The gal asked if I wanted delivery and I said yes. I rec'd an email stating my cleaning was ready for p/u which I thought was strange but went to pick it up and for whatever reason was sent to the YL store. I asked for it to be delivered this Tuesday, November 15th and now I'm getting notified that my cleaning is ready for pick up!!
I'm never using another dry cleaner again!
Business response:
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My last experience was awful with you guys, spoke with the manager regarding your employee whom was rude towards me when I asked to use my coupon. Faye is amazing at the Yorba Linda location, but the other employee had such terrible customer service skills towards me that it makes me second guess coming back. I have always liked my services at Kona, but after that, I would consider doing my business elsewhere.
When you send out a notification that clothes are ready for pickup, And total dollar amount, how about giving us a detailed breakdown of itemized clothes and amount of each item. A total cost tells us nothing. We need to know charges for each piec
My pick up was for Tuesday..no one showed. When I call you Wednesday you could not pick it up that day since "no one picks up on Wednesday's". You GUARANTEED me that I would have a normal scheduled pick up on Thursday, (1-14-2016). Again, NO show.....
Kona Cleaners has a 4.6 star rating with 509 reviews.
Kona Cleaners is open now. It will close at 6:30 p.m.