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Kona Cleaners
- Dry Cleaning
- Yorba Linda, CA
About this business
Location details
19754 Yorba Linda Blvd, Yorba Linda, CA, 92886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
dropped off my husbands pair of pants on Tuesday, i was told on Wed. they would be ready, i came back on Thursday and she told me the pants are here but we can not find them? I had to go back home only to return on Friday { wasting my gas} they were there. as i tried to explain to her she didn't have a clue about pants she couldn't understand i had a extra trip........how very unprofessional. Randy Wood Linda Kent
Business response:
Oh no, Randy/linda! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
My son's military pants where not hemmed properly and when I picked them up nobody could fix them. So now he does have pants.
Business response:
Our customers are our world, Linda, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
great service
Business response:
Looks like you enjoyed our services! And we certainly enjoyed providing them to you. Thanks for your review!
Brought in a brand new dress shirt to have laundered and medium starch for a formal event. Had to wait 3 days. Went to pick it up the shirt was not laundered or starched. They just hung it up on a hanger and covered it with plastic. The new plastic piece was still in the collar. I paid before it was brought out....then told I had to wait till tomorrow for a refund. because there was a line behind me... that is not good business and I still never got a reason it was not done. VERY DISAPPOINTED. Had to take to a same day c... read more
Business response:
We have no excuses, Mike. We only want to make things right, as a one star review on is something we at Kona Cleaners - Yorba Linda #8 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
The Konas near my house called this facility to see about alterations. I was told if I brought my garment in by a certain time on Friday, I could have it back on Monday. When I went in on Friday I was told it would be done on Wednesday. I went to pick it up on Wednesday and noticed it seemed long still so I retried it on. My garment was still 2 inches to long. I needed it by the following evening, so they kept it and rehemmed the outfit and I picked it up on Thursday afternoon.
Your cleaning and/or ironing process ruins my dress shirts; too harsh. I’ve switch to a different dry cleaner that uses a more gentle process, and my shirts are holding up much better now.
Was promised my order would be done on Saturday, but it wasn’t done until Monday morning. When I picked my order up, the employee apologized and said they had problems but did not offer any other incentive to return. This was my first order in about a year and I was just giving your business another try. I will find another dry cleaner near me to try.
Please open the store on time. People are on very tight schedules in the morning. Opening doors at 7:10 is unacceptable. This happens too often.
yesterday 4/20/2018 I came to your cleaners for a pick up, which I do every week. there was a customer before me, which I thought she was writing a check, But she was filling out the information paper. Your employee looked at me did not say anything just kept waiting for the customer to finish. then another customer came after me, she still did not say anything to either of us. I waited over 5 minutes and finally had to leave , I was on my lunch break and couldn't wait. This is not the first time something like this has ha... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 524 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 8:00 a.m.