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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
My pants were iron Wong I was very upset because I’m going on vacation and I have to iron them agin. I keep saying I’m not going back but I have not found something close to me yet. Very mad 😡
Business response:
We have no excuses, Angelica. We only want to make things right, as a one star review on is something we at Kona Cleaners - Fontana #24 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Happy with the cleaning. Not to pleased with the handling or not handling of repairs. I do have to thank the lady who helped me by crediting what i paid when i picked up my item to the amount that the repair is costing
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Fontana #24 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
I’ve had to come back 8 times, yes you read that right, 8 TIMES to pick up shirts where they either forgot to crease my shirt sleeves or they only creased one of the sleeves; HOW DO YOU ONLY CREASE ONE SLEEVE. Do I need to call the store to ensure both sleeves are creased before I pick up my shirts? I shouldn’t have to.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Every single time I’ve been there, I’ve gotten bad service. EVERY SINGLE TIME.
I don’t have any complaints as far as the cleanliness of my bedspread and shams. It’s the price that shocked me. I’ll have to find a cheaper place in the future.
I was not allowed to pay for my order by phone, when I have done so in the past
I always have a great experience when I come into the cleaners. Your staff is very nice and helpful.
HAD A DESTRUCTIVE DISCUSSION ABOUT THE PRICING ON SHIRTS. I WAS TOLD MY SHIRTS WERE NOT DRESS SHIRTS. OTHER CLEANERS CLASS THEM AS DRESS SHIRTS. IT APPEARS THAT YOU WILL USE ANY EXCUSE TO UP CHARGE. I SHOULD HAVE BEEN TOLD ALL THIS WHEN I BROUGHT THE SHIRTS IN--NOT PICKED UP. I CANNOT TRUST YOU GUYS. I AM 77 AND RETIRED SO MONEY IS VERY SCARCE.
You guys charged me over 11.00 to press a suit and it is 14.00 to have it dry cleaned. I think that is WAY to much to simply steam out some wrinkles in a 2 piece suit for a long time customer. I really need to think about your prices being too high for certain things I bring there and may need to take them elsewhere.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,665 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 10:00 a.m.