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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Big inconvenience, my clothes weren’t ready when they said that they were, I drove down there for nothing. They said to come back the next business day, so I did... they tried to give me somebody else’s blazer, they lost my tie and didn’t offer to give me a discount for any of the inconvenience. One of the ladies there is kinda rude too. This is my first time there, I probably won’t be coming back.
I received the text that my order was ready. Got there and only a part of the order was ready. Very frustrating!!! Now I have to go back again when the rest arrives.
Prices are way higher than local areas including Rancho Cucamonga. Too many text and emails. Attempted to use a coupon that was emailed to me but couldn’t use it for alterations :( only dry cleaning which the coupon did not stipulate that.
Business response:
Our customers are our world, Demetria, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
I went to your Fontana store to get a pair of pants altered and dry-cleaned for a wedding on Sunday. When I got back the pants, I tried it on at home Saturday morning and one leg was shorter than the other. I called the store to tell them about it and was told that the alterations person was not in but will talk to the Manager on what could be done and call me back. I even gave my cell phone in addition to our home phone. No one called me back. I would have appreciated at least a call back even if there’s no available p... read more
Business response:
We are so sorry, Joe. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I’m forgot that I had my clothes there. I will pick them up this week. 951-470-6693
Business response:
Kona Cleaners - Fontana #24 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Margie!
Prices are to high !
Business response:
We can’t stand the fact that we let you down, Ritza. We’ll be reaching out to you in the hopes we can make it up to you.
I took 2 shirts in to be mended. I picked them up took them home I discovered one of the holes was not fixed. So I took the shirt back and they corrected the problem. No big deal.
Business response:
Kona Cleaners - Fontana #24 did our best to provide top quality dry cleaning services to you, and it looks like we performed admirably! Thanks for your review, Richard!
Take my pants to wash and ironing you guys did one very well but the other pants are not ironing right I’m very disappointed.
Business response:
Oh no! We clearly have not given you the experience you deserve, Claudia. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
We had to resend my husbands jersey back for a re due. Jersey had a stain on that seems to be easy to remove. I would of had expected a better service since the price for the service was pretty expensive.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,665 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 10:00 a.m.