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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
My clothes is not clean
Business response:
Hello Fadi, I am sorry to hear that the quality you received is not what it should be. We can redo the work at no charge- just bring in the garments and let the attendant know that you need a redo. I have alerted the store attendant now so that she is expecting you Thank you!
Rosa gave excellent customer service as usual easy dropping everything off and same with pickup Items were done ahead of schedule ...what more can one ask for Outstanding is all I can say I always feel good after visiting the store.
Good customer service is a itemized breakdown in pricing for service alteration for a pair of pants dry cleaning for a pair pants so the customer knows precisely what they’re paying for !!
Business response:
Greetings, G P. Thank you for leaving a review for Kona Cleaners. We appreciate your feedback on our pricing. Rosa quotes the alteration pricing verbally but if you prefer, you can ask for it to be written for you. We can also create your invoice while you wait if you like. Please let us know on your next visit. Thank you
Over charged, messed up my tie. And shirts came back wrinkled. Trash. Not going back.
Business response:
Hello, I'm sorry that you had a negative experience. Linda spoke with you earlier and asked you to bring it back so we are waiting for that. You can also bring back the shirts if you are not satisfied with the pressing and we will re- press them at no additional charge. We will wait for your return. Thank you!
stain was still on jacket even after paying for premium cleaning
Business response:
Hello Oscar, Thank you for reaching out. Couture cleaning is for garments that are of special quality that require special handling. We want to ensure that we treat the fabric and design that you paid a premium price for with additional care. That means that it is cleaned separately from everything else. There is no guarantee that a stain will come out during any type of cleaning, regular or couture, because the nature of the stain is unknown. If a stain has set, we cannot take it out. However, sometimes they are just a lit... read more
Used app”on my way” and “here”. Wasn’t on rack, wasn’t ready. Same with person in front of me. Same excuse….didn’t get it. Clerk was alone, unhappy customer on phone and I waited awhile.
Business response:
Hello Steve, I'm sorry that our "on my way" or "here" features didn't work. I have confirmed with the attendant that he didn't get those from your account or the other customer's attempted pick up. I have reported this possible bug so that it can be looked into. Thank you for bringing this to our attention!
Just picked up my work uniforms and the name tag stitching is pulling off. These arw brand new and only the second time I have dry cleaned them. Both times have been by Kona. I have photo's.
Very disappointed you guys misplaced the ribbon of my grand baby’s dress.
Always a happy place
Business response:
Thanks Frank! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Fontana #24.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,838 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 8:00 a.m.