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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Great Service.
Excellent Excellent Excellent service!!!👍👍👍 Thank you All for everything!!! 😊😊😊
The Manager, Rosa & Asst. Mgr., Linda, are always very professional and helpful. I encountered a couple of issues which they quickly rectified. I appreciate their great customer service. Thank 😊 🙏 you, Ladies for all your help!!
I was very upset when I picked up my laundry pieces from your Fontana office last Friday, March 21.I was being charged more than what I was advised about, and when I brought this to the attention of Marcus at the time the cashier he said that I was being charged for an additional piece that was issued a separate receipt. Unfortunately, I only got one receipt From the store and when I got my bill of $139.43 that was the amount I was willing to pay. But because there was a discrepancy, the manager Rosa suggested that if my bil... read more
Linda always greet you with a smile.
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
I have been a loyal customer of Kona Cleaners since 2022, and I have always appreciated the quality of your services. However, I regret to inform you that my recent experience has left me extremely disappointed, and I feel compelled to express my concerns. On my last visit, I entrusted several suits and shirts to your care for dry cleaning. Unfortunately, upon collection, I discovered that one of my suit jackets had been damaged. I brought this to the attention of your manager, but to my dismay, the response was unsatisfact... read more
Business response:
Hello Joel, I can understand the frustration you feel in hearing the response that this happening to your suit jacket is due to the manufacturer. Unfortunately, this is definitely something caused by the lining that is used inside of the fabric and the lining. There is an insert that tends to bubble. This can happen to all suits- we don't know when or if it will happen. It is not caused by anything that we do differently during cleaning or pressing. There is no temperature change between one suit jacket and another. The fu... read more
I’ve always liked it here. Never had issues or complaints. Today, I told them my uniform was turned in dirty to me. Keep in mind it happened 3 times already but I let it be. I was told to sign a waiver and there’s nothing that can be done. The uniform had food stuck to it. Not a stain. Dry food. I was able to take off most of it myself with my fingernail. Anyways it’s the first time I was disappointed and it was only the response that bothered me.
Business response:
Hello Freddy, I am sorry that you didn't have a great experience. We usually do request that when you have soiled garments that you allow us to process them with 2 day service- this allows for us to catch stains and redo it while it's still at our facility. Your garment has a note in all caps that it needs to be rushed. After it's in our store, we do have to have your signed authorization to send it back as the cleaning facility may find that wet clean is necessary to lift whatever is causing the issue. Wet cleaning can lea... read more
Today was the first time to Kona cleaners. They were very professional and everyone was sooooo nice. This will be my go to cleaners.
Business response:
Wow,Melisa! A 5 star rating! We're thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
My clothes is not clean
Business response:
Hello Fadi, I am sorry to hear that the quality you received is not what it should be. We can redo the work at no charge- just bring in the garments and let the attendant know that you need a redo. I have alerted the store attendant now so that she is expecting you Thank you!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,665 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 10:00 a.m.