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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
stain was still on jacket even after paying for premium cleaning
Business response:
Hello Oscar, Thank you for reaching out. Couture cleaning is for garments that are of special quality that require special handling. We want to ensure that we treat the fabric and design that you paid a premium price for with additional care. That means that it is cleaned separately from everything else. There is no guarantee that a stain will come out during any type of cleaning, regular or couture, because the nature of the stain is unknown. If a stain has set, we cannot take it out. However, sometimes they are just a lit... read more
Used app”on my way” and “here”. Wasn’t on rack, wasn’t ready. Same with person in front of me. Same excuse….didn’t get it. Clerk was alone, unhappy customer on phone and I waited awhile.
Business response:
Hello Steve, I'm sorry that our "on my way" or "here" features didn't work. I have confirmed with the attendant that he didn't get those from your account or the other customer's attempted pick up. I have reported this possible bug so that it can be looked into. Thank you for bringing this to our attention!
Just picked up my work uniforms and the name tag stitching is pulling off. These arw brand new and only the second time I have dry cleaned them. Both times have been by Kona. I have photo's.
Very disappointed you guys misplaced the ribbon of my grand baby’s dress.
Always a happy place
Business response:
Thanks Frank! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Fontana #24.
Worst place I’ve ever delt with… took these lady’s all brand new black clothing and received nothing but ashy black clothing in return let alone I was charged $80 to receive them back the next day.. upon arrival I was told some of the items were not ready yet so I was forced to wait another day just to receive my close back completely faded..
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
Your cleaners tore a hole in my sweater and lied about notifying me. When I arrived to pick up my sweater, they lied about how the hole was created but agreed to repair it. I left an returned the next day only to find the hole had not been repaired and the sweater was literally sitting in the same spot. Instead of apologizing, they kept insisting they didn’t create the hole. This is THE WORST CUSTOMER SERVICE and I WILL NEVER PATRONIZE THEIR BUSINESS!!!!
Business response:
Hello Jewel, I'm sorry you weren't happy with the service you received. The hole was a weak seam and was repaired when the alteration person was on the clock. Yesterday she was off when you came in and she worked on it this morning. It will not have been moved between yesterday and today because there was no seamstress working on it until today. I am happy that we were able to repair the seam but I'm sorry that you are displeased with the way it was handled and hope you change your mind in the future. Thank you for bringi... read more
I had my 3pc suit altered when I went to pick my suit up the vest was not included. I was charged $110.80. I was told to come back tomorrow. Not good!! I chose Kona Cleaners because they had a 5 star rating. The customer service was excellent. My suit is not complete without my vest.
Business response:
Hello Reggie, Yes, Rosa reached to me yesterday to get help on getting your vest back. We are working with the staff at the cleaning and pressing facility trying to get this garment back to you. I apologize for the inconvenience you’re experiencing! We will give you a call or send you a text as soon as the garment is ready for pick up Thank you for choosing Kona Cleaners!
I gave Kona a five star review 2 years ago, based on their Eastvale then I moved to Rancho Cucamonga and I started using their Fontana location. I started noticing that the prices have gone up quite a bit which I didn’t mind due to the state of our economy. And their good service. But recently I brought in two pairs of Golf pants to get laundered, they damaged my blue pants causing the garter to expand and ripple, my tan pants turned out just fine. I made my complain to the Manager Rosa and she said that there is nothing... read more
Business response:
Hello Mr. Salas, I’m sorry that you feel that we didn’t come through for you. The elastic on pants sometimes wears out at a different rate than the same pants/ same brand as it may belong to a different batch. Our offer to replace the elastic still stands as we do understand that you weren’t expecting this to happen. However, there is no cleaning product or pressing process that could have caused this reaction in our facility. It is a natural progression of wear and tear. While we are not able to take financial responsibili... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,726 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.