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Greener Cleaner - Chicago, IL
- Dry Cleaning
- Chicago, IL
About this business
Location details
5312 N Broadway, Chicago, IL, 60640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This was my first time there. Honestly, I love the idea of greener cleaning and my clothing turned out nice. The downside was how unwelcome I felt dropping of my clothing. The women acted like I was interrupting her and even when I said it was my first time there she didn't explain anything. I was meet with the same rushed abrubt attitude when I picked up as well.
Business response:
Hi Marie, This is Mike Bleier, owner of The Greener Cleaner. I just wanted to take a moment to personally apologize to you about your first experience - that is NOT the kind of customer service that we train our employees to provide! There's no excuse for our employees to not be friendly, welcoming, and warm, and I've already spoken to our clerk who waited on you and reminded her about the importance of giving outstanding service, EACH AND EVERY transaction. You should have already received a call directly from her, bu... read more
Friendly service; expert tailoring of a failed zipper replacement; clear communication and expectation of service; inexpensive; if this cleaner were closer to my residence, they'd be my cleaner of choice
I noticed that my shirts were coming with black plastic hangers and the last shipment came with generic ones. I really liked having the black plastic ones as I can keep them in my closet and they look nice. Will they return? Also, my sweater had pilling that wasn't removed when it arrived.
Marquise on the phone was great, pick-up came and delivery was on time, the bad and hangers are nice, the laundered shirts for my husband were fine, but my cotton blouses were dingy and even wrinkled. This is after I mentioned that I was disappointed how the neighborhood cleaner did one of them and that I was hoping it could somehow be refreshed. Not only was it not, but a brand new white shirt now matched it in dullness. Of 4 cotton shirts not one was pressed or bright and a sweater was clean but not brushed or nicely fo... read more
Greener Cleaner cannot currently find an Armani tie that I brought in. This was my first to GC and I am not altogether pleased.
Always great about pick up/drop off. But I find that when I leave notes to spot check certain items, it gets forgotten or not addressed at all. Sometimes I see the notes that "we tried to clean but can't get out" This at least lets me know that you tried. I had to send a scarf back 3 times before a spot was addressed. Also, when I filled out my initial profile, I said "to never to launder" my husband's shirts, always dry clean, and for some reason this note never got addressed either? Had to call an complain to get in change... read more
I don't know if you got the wrong address somehow and dropped my shirt off in Lincolnwood or what? But my short was supposes to be delivered here Saturday and it is now Thursday. I just got home after days of not being here. I asked a roommate to set it aside for me and it is no where to be seen or found. I spent weeks making that shirt for a client so now I'd have to make her a new one. Yet I'm still being billed for the stain removal on the 27th of the month?
Usually Greener cleaner is great and things come back as they should. Lately I have had several billing discrepencies (which were cleared up), missed pickups and deliveries, and the last delivery they didn't fold my socks. Maybe that last one is nitpicking but for the $400 a month of laundry and dry cleaning, I expect it to be perfect and lately it has been slipping.
Business response:
Sorry about that Nick! We just left you a voicemail, but you are 100% correct about your complaints - socks should absolutely be paired as part of our wash/fold service! We've already spoken with the employee who worked on that order, and you can be assured that won't happen again. We've also put a credit onto your account, as an apology for not getting your order 100% right. Apologies again, but I'm confident you'll see smooth sailing again from here on out! Sincerely, Mike Bleier Owner/Operator
As always, the clothes were returned properly and clean. However, I had included a coupon for $10 off and rather than refund me $10, i get a "credit" that I have to use on another cleaning order. I find it annoying.
Business response:
Hi Kathy, so glad that you are happy with the cleaning, and my apologies about the form of credit! That's definitely no problem at all for us to change, so we've removed the credit on your account with us, and put the $10 directly back onto your credit card. We look forward to continuing to work with you, and if you ever have any concerns, please don't hesitate to email us directly - we're here to please!
Frequently asked questions about Greener Cleaner - Chicago, IL
How is Greener Cleaner - Chicago, IL rated?
Greener Cleaner - Chicago, IL has a 4.6 star rating with 898 reviews.
When is Greener Cleaner - Chicago, IL open?
Greener Cleaner - Chicago, IL is open now. It will close at 7:00 p.m.