Greener Cleaner - Chicago, IL

Sherita M. 

on ReviewMyDryCleaner

6 years ago

Horrible. Item returned with same pet odor. They told me that they cleaned it in the store because that is what the instructions said on the tag. While she was on the phone (manager at Skokie) I read to her that it should be cleaned by a leather or suede professional, which is where she said she would have sent it had it been on the care tag. I went to coat while she was on the phone and read to her "clean by leather or suede professionals only". They used cleaning solutions on my coat. I asked her to re-pickup and clean pro... read more

Goran 

on ReviewMyDryCleaner

6 years ago

I have send you a email directly, but you didn't answer me. So how co.e you didn't clean my jacket and you did not even try to explain what was the reason that it can be cleaned. You've just give me i paid and i was thinking it's OK. When i gat home.... Sorry but not professional from your side 

charline 

on ReviewMyDryCleaner

7 years ago

Definitely not the right place for delicate clothes. They severely damaged my embellished top. I have been told that it’s a usual damage for them and the manager explained that they have no control on that kind of issue. It is not reassuring to hear that they cannot guarantee that our clothes won’t be ruined! The manager offered to replace the missing beads, but nothing to repair the silver thread embroidery and the very specific sequins which have been split. They did not even apologize for their mistake. 

Erin 

on ReviewMyDryCleaner

8 years ago

I tried to set up a new customer account this morning with a promo code given to me by a friend. It didn't work so I called and spoke with someone. She couldn't figure it out so she took my info and said she'd give me a call right back. That was 3 hours ago and no one has called. I just called back again and no one answered the phone, instead I had to leave a voicemail. Horrible customer service. Will be taking my business elsewhere. 

Raquel R. 

on ReviewMyDryCleaner

8 years ago

I am disappointed with my first time experience with them. They've promised on certain day and when I was picking it up, it was not ready and promised me again the next business day early morning and of course it wasn't ready (AGAIN!). Tried and went 3 times!!! Charged me $23.92 for two spring jackets(my time, gas and milage).I felt it's overpriced! They shouldn't promise if they can't fulfill. 

Marilyn 

on ReviewMyDryCleaner

9 years ago

They lost 2 of my robes; however, they were found & delivered with a future order. They did offer to compensate me, but that turned out not necessary. 

Anita A. 

on ReviewMyDryCleaner

9 years ago

driver just dropped off linens and left. 

Nick H. 

on ReviewMyDryCleaner

9 years ago

Printing out coupons for every bag seems like the opposite of "Green" to me. I also emailed a week or 2 ago and received no response about reviewing some of the billing to my account. Seems like I am being overcharged and no one will answer me which is perturbing. 

Liz 

on ReviewMyDryCleaner

9 years ago

I like the concept of the greener cleaner, but I've had multiple pieces come back with more spots and stains than I sent them in with. I recently had a dress re-cleaned 3 times due to greener cleaner created spots/stains and did not receive a rebate or compensation for my now stained dress. The cleaner created new stains made my dress seem worse and worse every time I sent it back in. The people at the store were very kind and would send it back in to clean, but there was no manager available to discuss the issue with. I'm n... read more