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Classic Cleaners
- Dry Cleaning
- Indianapolis, IN
About this business
Location details
8071 Knue Road, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I emailed you before regarding the 20% off promo code that wasn’t accepted for my wedding dress cleaning in September
I do not live in your area. I was just visiting when I used your services. Services were very good but numerous times I’ve tried to unsubscribe with no success!!!
Business response:
Hi, David! Our bad - we just took you out of our system which will resolve the issue. We apologize for the problem and the frustration. Please keep us in mind if you're ever in the area and in need of garment care again. Have a great day!
Nice and clean. Your prices are 3x what I paid in Chicago for better quality work. Your staff is great and friendly, but the price point feels unjustifiable.
Business response:
Greetings Jordan, Thank you for taking the time to share your feedback about your experience at Classic Cleaners. We appreciate your kind words regarding our staff and the cleanliness of our establishment. We are sorry to hear that our prices seem higher in comparison to what you paid in Chicago. At Classic Cleaners, we strive to provide high-quality services using top-notch equipment and premium cleaning products. While we understand your concerns, our pricing reflects the level of expertise and attention to detail that g... read more
The sleeve of my best white dress shirt came back with a spot stain that was not previously there. First time I’ve had this type of issue before but still very disappointing.
Business response:
Brandon, Thank you for bringing the issue with your white dress shirt to our attention. We are truly sorry for the spot stain that was not present before. We understand how disappointing this must be for you, and we want to make it right. To rectify the situation, we would like to offer you a complimentary redo on the cleaning of your dress shirt. We sincerely apologize for any inconvenience caused, and we are committed to providing you with the high-quality service you expect from us. If possible, please bring the shirt ... read more
We have done business with Classic Cleaners for well over 10 years. The personnel at their Indy location on 62nd and Keystone were professional, reliable and friendly. The delivery person was always in good spirits and a great attitude. We recently relocated to Westfield and have had the very disappointing service from the branch at 16072 Spring Mill Station Drive. Rude and condescending seems to be the individual's preferred method of communications. Very reluctant to assist with a missing order, and when she was able to f... read more
Business response:
Hi, James! Thanks for letting me know there was a problem. I'm researching the situation and will reach out to you in the next 24 hours - thank you for your feedback!
I brought a windbreaker in 6 weeks ago to be DRY CLEANED @ your Allisonville Rd. & 62nd St. location.....as the CARE TAG clearly indicated. Classic Cleaners threw it into a WASHING MACHINE. And Charged me $15.00 + Please remove my email address from your records. Thank You.
Business response:
Hi Jim, I will have Blanca the store operator reach out to you to discuss this issue. In our system, it indicates your windbreaker was dry cleaned.
$290.00 to clean a rug that cost $60.00!!! Im sure you could tell that it's not some handmade special rug. That price is unreasonable for anything. (Ticket #12-904028) I would like to see some type of refund for this if you want me to remain a customer
Business response:
Hi, Dan! Thanks for reaching out! I’m not familiar with your specific circumstance so I can’t really speak to it; I’ll ask Tommy, our Pickup & Delivery Manager, to take a look and give you a call. Thanks again for contacting us!
Attempted to drop off one shirt this afternoon. The front desk person was on the phone for at least 5 minutes. A number of customers (4) waited as I did. When she finally got off the phone was so rude. Would not check in my one piece but told me, rather rudely) I had to use the kiosk. Which I was never asked to do before. Service was rude and I will not be back.
Business response:
Hi, Linda! I apologize for the poor experience. Thank you for letting us know there was a problem - I'll ask that store's district manager to reach out to you Monday after she's had a chance to address it. Again, thank you for your feedback - we can't get better without it!
After using your services for the 1st time recently, you sent me a "gift" of $5 off dry cleaning. So I brought in a shirt and confirmed with the clerk that I had $5 gift certificate. When I picked up my shirt today, I was charged $4.05. The clerk said the gift cert. was only good for dry cleaning and not shirts. I guess I assumed that your gift was for any services that you offered. Very disappointed!
Business response:
Hi Steve, Our apologies if this was not communicated on the front end. This coupon does apply to dry cleaning orders but we would be more than happy to fix miscommunication error. I will have the store operator reach out to you tomorrow.
Frequently asked questions about Classic Cleaners
How is Classic Cleaners rated?
Classic Cleaners has a 4.7 star rating with 11,211 reviews.
When is Classic Cleaners open?
Classic Cleaners is closed now. It will open tomorrow at 8:00 a.m.