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Classic Cleaners
- Dry Cleaning
- Indianapolis, IN
About this business
Location details
8071 Knue Road, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The wash-and-fold quality has declined significantly since the big change. The items are not folded correctly as before, resulting in many wrinkles. This is especially frustrating, as the price went up by about $ 20. For a 50% price increase, the quality should not be dropping like that—an extremely poor experience.
Business response:
Classic Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies; we'll be contacting you soon to see how we can make it right.
The worst for wash and fold. I am here for the turnaround and I am very disappointed. I do not recommend it.
Business response:
Hi Hope! We can't find you in our system. We’re interested in your feedback and in learning how we can earn a few more stars on your next review. Please reach out so that we can discuss what happened. Thank you.
I needed to get my feather pillows dry cleaned (dry clean only) I made sure she knew they are to be dry cleaned only (the tag said dry clean only) when I picked them up they were and still is wet (damp) whom ever done them steamed them. Now they are stinky. I complained about them being wet. They told to put them in the dryer. DRY CLEAN ONLY! What’s so hard about that?
Business response:
Hi, Judith! We typically don't clean down pillows in the manner you're discussing - we have a special machine we use. Additionally, we can't find your information in our system - is it possible your account is under a partner's name or different name? There are a handful of Classic Cleaners out there - is it possible this review was intended for another (we're local to the Indianapolis area)? We’re interested in your feedback and, if it was us, figuring out how we can make it right. Please reach out at your earliest convenie... read more
My living room drapes were damaged in your cleaning process. I was told to bring in my receipt for purchasing new drapes, which i did, but havent heard anything back about when i will receive compensation .
Business response:
Hi Susan, we have had a member of management reach out with more information regarding your items so that we can get you taken care of immediately.
My living room drapes were damaged in your cleaning process. I was told to bring in my receipt for purchasing new drapes, which i did, but havent heard anything back about when i will receive compensation .
Business response:
Hi Susan, we have had a member of management reach out with more information regarding your items so that we can get you taken care of immediately.
1). Not only did you tear a belt loop in half on my good jeans a white 1-1/2” stain is on the front of the right leg. 2). Today I got out a pair of summer pants that you dry cleaned last fall and they have what are obviously drips on the front right leg - probably food droppings I imagine. Also near the bottom of the leg there is a dark one inch mark. In addition last winter’s water I had dry cleaned had a spot on the front. I was able to remove it before I wore the sweater so I did not comment. I will no longer be us... read more
Business response:
We sincerely apologize for the inconvenience you experienced with our dry cleaning service. Your feedback is important to us, and we would like to address any problems you encountered. Please contact us at (317) 875-8244 so we can make things right. We appreciate your business
Yesterday I got my Jean trousers out to wear for the first time since you dry cleaned them. One of the belt loops was ripped off. It was still sewn on at each end, but the center was ripped off with frayed pieces at the sewn on ends. I have never worn a belt with these Jean trousers and was dismayed that I was not told. You should have reported this damage and then taken the ends off of the trousers. As it is these stubs are an eyesore. I am very unhappy with Classic Cleaners. These jeans were a very expensive purchase fo... read more
Business response:
We apologize for the inconvenience caused, Carrol. Please give us a call at (317) 875-8244 so we can discuss the issue further and find a solution for you. Thank you for bringing this to our attention.
Had a rug cleaned. Still see the stain and still smells. Had high hopes it would come out much better after reading on your website what the rug cleaning process entails.
Business response:
We apologize for the unsatisfactory experience, Kelly. Please contact us at (317) 571-0144 so we can address the issue and make it right for you.
Just want to stop getting texts and emails. I use another cleaners. Unsubscribe please
Business response:
We apologize for any inconvenience caused, Kathrine. We have removed your contact information from our subscription list. Thank you for bringing this to our attention. If is anything we can do to bring your business back, please let me know 317-292-5519. Happy New Year to you.
Frequently asked questions about Classic Cleaners
How is Classic Cleaners rated?
Classic Cleaners has a 4.7 star rating with 5,887 reviews.
When is Classic Cleaners open?
Classic Cleaners is closed now. It will open tomorrow at 9:00 a.m.